Team Member

Restaurant Brands Ltd; Auckland; Hybrid; NZD 38,000 - 48,000; Full time

Job summary

Restaurant Brands Ltd. in Auckland is seeking a KFC Team Member to help deliver fast, friendly service. You will assist with food preparation, maintain cleanliness and follow safety guidelines across all stations, including drive-thru and front counter.

The role emphasizes guest satisfaction, working well with others and following procedures. Previous service experience is valued, and the position supports busy shifts in a fast-paced restaurant environment.

Qualifications

• Ideally a minimum of NCEA Level 1 or working towards Level 1.
• Previous customer service or customer facing experience is favoured but not essential.
• Able to comprehend written English and follow written procedures and policies with ease.
• Places customer first and goes out of their way to ensure customer satisfaction.

Responsibilities

• Follow guest service guidelines and procedures to exceed guest expectations.
• Work assigned stations accurately and productively; clean and stock areas.
• You may be required to cook as instructed by your supervisor.
• Handle all food products according to RBL procedures.
• Follow RBL food safety, handling and sanitation requirements.
• Operate an electronic register, receive payment and make change.
• Packing products into packaging for takeaway or trays with condiments.
• Clear packing benches and front counter or drive-thru window for customers.
• Prepare burgers, wraps and salads; monitor food timers for safety.

Skills

Customer service

Teamwork

Time management

English literacy

Education

NCEA Level 1 (or equivalent)

Job description

Position Title: KFC Team Member

Department: KFC Operations Prepared By: Human Resources

Location:

PURPOSE OF POSITION

The Team Member is responsible and accountable for performing specific tasks and duties, as assigned,within the restaurant.

The Team Member provides each guest with a positive guest service experience, prepares quality foodproducts and keeps the restaurant clean.

KEY ACCOUNTABILITIES

General Accountabilities & Work tasks

Follow guest service guidelines and procedures; take appropriate action to ensure guests receiveservice beyond their expectations

Work assigned stations accurately and productively; clean and stock station areas; perform othercleaning duties as assigned

You may be required to cook as an when required by your supervisor

Handle all food products according to RBL procedures

Follow RBL food safety, food handling and sanitation requirements, to ensure the health andsafety of guests and employees

Report faulty equipment and fixtures to the manager on duty

Work Tasks could include:

Order taking and serving food and beverage orders.

Operating an electronic register, receiving payment and making change.

Packing products into food packaging for takeaway or trays for serving, with condiments.

Handing packed orders to customers from the packing bench to front counter or out the drive-thruwindow to the customer’s vehicle.

Washing, cutting, dicing, slicing vegetable and salad ingredients.

Measuring and mixing foods e.g. potato mix, gravy mix

Using a potato scoop to scoop mash potato into pottles and pouring gravy on top.

Preparing food such as burgers, wraps and salads

Operating cooking equipment such as potato mixer, microwave, warmer timers

Heating simple food items e.g. burger buns, rolls and tortillas

Monitoring food timers for food safety ‘shelf life’ control and discards products

Loading chip basket with raw fries placing in to the fryer, lifting and dumping cooked chips fromthe basket into the chip hopper, ready for serve.

Scooping hot chips using a chip scoop into takeaway packaging.

Moving chicken trays from the warming cabinet into the chicken display.

Cleaning food preparation areas, cooking surfaces, food containers and utensils

Handling general purpose detergents and sanitiser for cleaning

Clearing tables of food packaging, emptying rubbish bins and carrying rubbish bags to therubbish skip back of house.

Training and Development

Strive to improve personal skills and performance

Relevant cook training may be provided as and when required

Communicate to immediate supervisor when additional training, guidance and practice areneeded

Keep immediate supervisor informed of anything which might affect guests, other employees andoverall operations

Is performance oriented and driven; understands performance expectations and is aware ofperformance results

Effective Business Management

Consistently meet job expectations to positively impact the sales and profits of the restaurant

Contribute to the restaurant’s success by accomplishing the expected work during each shift;consistently produces quality work

Support the goals, decisions and directives of restaurant management; perform additional dutiesand responsibilities as directed

Follow RBL guidelines for food and cash controls, follow cost control guidelines to maintain andminimize restaurant costs; properly use all products, suppliers, equipment and facilities

Health and Safety

Take reasonable care for your own health and safety at work, and that your actions/omissions donot cause harm to any other person in the workplace (including, for example, co-workers andcustomers)

Participate in creating and maintaining a safe and healthy work environment, particularly bycomplying with instructions, policies and procedures

Advise manager of any/all work related injuries, accidents, near misses and hazards or potentialhazards (including any faults to equipment), and risks or potential risks to health and safety

MOST FREQUENT CONTACTS

Restaurant Manager

Assistant Restaurant Manager

Customers

Area Managers

Store Team

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE

Qualifications:

Ideally a minimum of NCEA Level 1 or working towards Level 1

Business/Technical Skills

Previous customer service or customer facing experience is favoured but not essential

Experience (Behavioural):

Places customer first and goes out of their way to ensure customer satisfaction

Able to work under pressure, remaining calm at all times

Works well with others and is supportive and collaborative

Focused on achieving results and strives to meet targets

Acts with integrity at all times

Works within guidelines, policies and rules and is a natural rule follower

Focused on the safety and wellbeing of others at all times including customers and peers

Communicates effectively verbally with customers and the team and is clear and concise

Able to comprehend written English and able to complete online training modules and followwritten procedures and policies with ease

Manages time well to complete set tasks and works quickly and with purpose to maintainmomentum

This Position Description summarises the primary responsibilities of this role at the time of commencement. Various otherresponsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the naturaldevelopments of business structure and practice, an employee may be required to perform additional or new responsibilities that fallreasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made afterconsultation with the employee.