Team Leader - Auckland Airport & Hard Surface Cleaning

Civic Contractors; Auckland; Sur place; NZD 70 000 - 90 000; Plein temps

Résumé du poste

WasteCo is seeking a hands-on Team Leader to support Auckland Airport and Hard Surfaces Cleaning operations. You will lead a team of about 25 staff, manage rosters and resources, and ensure contracts are delivered safely and on time in a fast-paced environment.

You will work with Managers, Supervisors, clients and stakeholders to resolve issues, while prioritising safety, continuous improvement and strong team leadership. Flexibility for shifts and holidays is essential.

Qualifications

• Proven experience leading and managing a medium-sized operational team.
• Experience with recruitment, coaching, performance management and disciplinary processes.
• Practical understanding of plant and equipment and safety processes.
• Current Class 1 and Class 2 driver licences.
• Ability to gain ADP 1 & 2 and KTCL requirements for airside work.
• Strong written and verbal communication skills.
• Ability to build relationships and influence outcomes.
• Competent with email, Word and Excel.
• Willingness to provide hands-on operational support.
• Continuous-improvement mindset.

Responsabilités

• Lead four Leading Hands and oversee a team of approximately 25 staff.
• Coordinate staff rosters, work schedules and shift handovers.
• Ensure adequate staffing and provide operational back-up as needed.
• Deliver services in line with contract requirements and company policies.
• Build relationships with clients and act as primary operational contact.
• Respond to service requests and resolve issues promptly.
• Participate in client meetings and audits.
• Complete field audits and address non-compliance.
• Support staff training and adherence to procedures.
• Oversee vehicle checks and maintenance coordination.
• Run staff one-to-ones and team meetings with management.
• Identify process, cost and service improvements.
• Monitor driver behaviour and provide after-hours escalation.

Connaissances

People leadership

Roster management

Communication

Problem solving

Planning

Hands-on leadership

Driver licences

Continuous improvement

Outils

ADP 1 & 2

KTCL requirements

Description du poste

Team Leader – Auckland Airport & Hard Surfaces Cleaning

Location: Auckland Airport

Permanent Full-Time Role (minimum 40 hours per week, with additional hours as required)

This is 24/7 operation, and flexibility is required to work across a variety of shifts, including weekends, public holidays and outside business hours as needed.

As our operations continue throughout the holiday season, successful applicants will need to be available to work during the Christmas and New Year period.

Lead a busy operational cleaning team, manage daily service delivery and help ensure Auckland Airport contracts are completed safely, efficiently and to a high standard. This role combines people leadership, operational planning, client relationship management, and hands-on support within a fast-paced environment.

Why join us?

• Lead four Leading Hands and oversee a team of approximately 25 staff
• Manage rosters, service delivery, client relationships, and operational standards
• Enjoy a varied role that combines leadership with hands-on operational support

About the role

• WasteCo is looking for an experienced and practical Team Leader to support our Auckland Airport and Hard Surfaces Cleaning operations.
• In this role, you will lead four Leading Hands and provide oversight of a team of approximately 25 staff. You will be responsible for coordinating daily operations, managing rosters and resources, and ensuring our service contracts are delivered on time, safely, and to the required standard.
• You will work closely with the Manager, Supervisors, clients, and other key stakeholders to maintain effective relationships and resolve operational issues in a timely and practical manner. This is a hands-on leadership position that requires flexibility, sound judgement, and a strong focus on continuous improvement.

Key responsibilities

• Lead four Leading Hands and oversee a team of approximately 25 staff
• Coordinate staff rosters, work schedules and shift handovers
• Ensure sufficient staffing levels and provide operational back-up where required
• Support the delivery of services in line with contract requirements and WasteCo policies and procedures
• Build collaborative relationships with clients and act as a key operational point of contact
• Respond to service requests and resolve client issues promptly and practically
• Participate in client meetings and joint audits
• Ensure daily field audits are completed and address any non-compliance issues
• Support staff training and ensure employees follow company policies and procedures
• Review weekly vehicle checks and coordinate vehicle maintenance and repairs
• Complete staff one-to-ones and team meetings alongside the Manager and Supervisor
• Identify opportunities to improve processes, costs and service delivery
• Monitor and review driver behaviour
• Provide after-hours escalation and issue-management support when required
• Provide back-up support as a sweeper driver and hard-surface cleaning operator when required

Health and Safety

Health and Safety is an important part of this position. You will help ensure procedures are understood and followed, participate in incident and hazard investigations, and make sure relevant reports are completed accurately and entered into Assura within the required timeframe.

You will also support Health and Safety inductions for employees, casual and temporary staff, and contractors working within the operation.

About you

To succeed in this role, you will bring:

• Previous experience leading and managing a medium-sized operational team
• Experience with recruitment, coaching, performance management, employee development and disciplinary processes
• A practical understanding of plant and equipment
• Current Class 1 and Class 2 driver licences
• The ability to gain ADP 1 and 2 and KTCL requirements for airside work
• Strong written and verbal communication skills
• The ability to build relationships and influence positive outcomes
• Good computer skills, including email, Microsoft Word and Excel
• Confidence using systems and technology to improve work effectiveness
• A continuous-improvement mindset
• The ability to work effectively in a changing operational environment
• Strong planning, organisation and problem-solving skills
• A willingness to provide hands-on operational support when required

What success looks like

Success in this role will be measured by service delivery, operational performance, customer satisfaction, resource management, and achievement of contract objectives. If you're an experienced people leader who thrives in a fast-paced operational environment, we'd love to hear from you.