Team Experience Leader

Woolworths Group; Whakatāne; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Team discounts

Career development

Employee assistance program

Job summary

Woolworths Group NZ is seeking a capable leader to optimise store-wide scheduling, oversee training, and ensure rostering aligns with budgets and policy. You’ll act on scheduled shifts as Acting Store Manager, coordinating with leadership to deliver consistent service.

The role focuses on workforce planning, annual leave, certifications, and data-driven decision making. You’ll collaborate across teams, drive continuous improvement, and coach staff to meet standards while supporting a dynamic,

Qualifications

• Experience leading store teams and managing rosters.
• Strong communication and problem-solving skills.
• Ability to interpret data to drive scheduling actions.

Responsibilities

• Manage and optimise store-wide team scheduling to maximise service and align with budgets.
• Plan and oversee comprehensive training, including multi-skilling and compliance.
• Conduct workforce planning for annual leave, qualifications and future labor needs.
• Review weekly payroll for accuracy and resolve escalated issues.
• Act as Acting Store Manager on scheduled shifts and support leadership.

Skills

Scheduling

Leadership

Payroll review

Data-driven

Communication

Tools

Payroll software

Excel

Roster software

Job description

Lead store-wide RT3 (Right Team, Right Task, Right Time) optimisation in collaboration with store leadership.Enhance experiences for both team and customers through efficient resource allocation and task management.Ensure full compliance with company policies and legislative requirements.Working with Woolworths Supermarkets New Zealand | Te Mahi ki Woolworths Supermarkets New ZealandWith over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day.We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!What you'll do | Hei mahiManage and optimise store-wide team scheduling to maximise service, align with budgets, and adhere to rostering principles.Plan and oversee comprehensive training for the team, covering both multi-skilling and compliance requirements.Conduct strategic workforce planning to address future labor needs, including annual leave, succession, and certifications.Review weekly payroll for accuracy and resolve escalated process-related issues.Provide store leadership support by acting as the Acting Store Manager on scheduled shifts and fostering team collaboration.What you’ll bring | Hei kohaProblem-solving and Critical Thinking: You excel at solving problems and thinking critically.Collaborative Partnerships: You're skilled at building and maintaining strong relationships with colleagues and stakeholders.Effective Team Leadership: You lead teams by delegating, tracking progress, coaching, and motivating.Exceptional Communication: You articulate tasks and expectations clearly and effectively.Data-driven and Accountable: You interpret data to drive action and consistently deliver work accurately and on time, reflecting company values.The ability to work four weekend shifts consisting of at least 1 Saturday and 1 Sunday per month and at least one evening each week (until at least store closure).What you'll experience | Ngā HuangaTeam discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.Endless possibilities with Woolworths Group | Ko Woolworths TātouWe're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – to create better experiences together for a better tomorrow.Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.Everyone belongs Woolworths Group | No Woolworths tātouWe believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.