Support Technician

Aotearoa New Zealand Association of Social Workers; Auckland; Hybrid; NZD 65,000 - 90,000; Full time

Benefits offered by this job

10 paid training days per year

Free access to Uprise coaching

Hybrid working arrangements

FastTrack mentoring program

MAD Council—equality and charity

Regular social events

Job summary

First Focus in New Zealand is seeking a skilled Support Technician to manage tickets across Microsoft AD, Azure, M365 and Exchange. You will troubleshoot desktops, servers, firewalls, and networks, and jump into project deployments when things get spicy.

You will split time between desk-based support and onsite work, collaborating with senior engineers to keep environments clean and lean. Expect hybrid onsite work with strong growth and training opportunities.

Qualifications

• Experience across Microsoft AD, Azure, M365 and Exchange.
• Proficiency with Windows Server, Exchange, and cloud services.
• Comfort with desktop to firewall, LAN/WAN.
• Experience with ticketing systems and customer-facing support.
• Excellent communication and problem-solving mindset.

Responsibilities

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange.
• Troubleshooting desktops, servers, firewalls, and networks.
• Jumping into project deployments when things get spicy.
• Splitting your time between desk-based support and on-site work.
• Collaborating with senior engineers to keep environments clean.

Skills

Azure AD expertise

Windows Server & Exchange

End-user support

LAN/WAN & Firewall

Ticketing systems

Strong communication

Job description

You’ve been grinding remote tickets for years.

You’ve mastered the queue.

You’ve soloed Exchange.

You’ve tanked Azure outages and DPS’d your way through AD forests.

Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and makes 2026 feel like an upgrade, not a repeat.

We're First Focus, Australia's top MSP (Cloud Tango says so, 9 years running). With almost 500 staff across Australia, New Zealand and beyond, we're growing fast, evolving constantly, and building careers with purpose. We've only recently landed in New Zealand, but we're not here for a working holiday. We're here because we genuinely believe we can build New Zealand's favourite MSP, one great client and one great technician at a time. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

If there's one thing we already love about working with Kiwi businesses, it's that the best people tend to stay humble, get stuck in, and quietly get the job done. That's pretty much how we've always tried to build First Focus too.
It’s a chance to:

Work across desktop, servers, firewalls, cloud infra, and cool AI tools

Train like a beast—10 paid training days, certs = pay rise

Join a team of smart humans who actually care about tech (and each other)

Escape the script, solve real problems, not just reset passwords and explain, once again, that turning it off and on really did fix it.

What You’ll Be Doing

Slaying tickets across Microsoft AD, Azure, M365, and Exchange

Troubleshooting desktops, servers, firewalls, and networks like a boss

Jumping into project deployments when things get spicy

Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for

Collaborating with senior engineers to keep environments clean, lean, and mean

Venturing out to client sites (fuel, tolls and parking’s on us, not on you)

What You’ll Bring

Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry

Solid grasp of Windows Server, Exchange, and cloud platforms

Comfort across the stack—from desktop to firewall, LAN/WAN included

Experience with ticketing systems and a knack for making users feel heard

Great comms, great attitude, and a genuine love for solving problems

A valid New Zealand driver's licence (or the legal ability to drive in New Zealand) and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)

What You’ll Get

Competitive package, depending on skills and experience, plus training and flexibility

Free access to Uprise—1:1 coaching with qualified psychologists or counsellors

Hybrid working arrangements for real work-life balance

10 paid training days a year, exam fees covered, and pay rises for certs

FastTrack mentoring program for career growth

MAD (Making A Difference) Council—equality, charity, and sustainability

Regular social events and a team culture built on trust, curiosity, and support

Neurodiversity:First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

AI in Recruitment:We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the Privacy Act 2020 (New Zealand).

We're new (-ish) to New Zealand, but we're building something we're incredibly proud of. Think of it as getting in before everyone starts saying, “Oh yeah, I've heard First Focus is a great place to work.”

Also, if your ideal Friday afternoon includes solving a gnarly Azure issue and still making it home in time for fish and chips, we should probably talk.

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• How many years' experience do you have as a Support Technician?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• Which of the following Microsoft Azure certifications have you completed?
• Which of the following Microsoft 365 certifications have you completed?
• How many years' experience do you have as an Apple Mac Technician?