Store Manager - Albany

T2; Upper Harbour; On-site; NZD 60,000 - 80,000; Full time

Job summary

A leading tea brand in Auckland is seeking a Store Manager to oversee daily operations, drive customer service excellence, and lead a passionate team. The ideal candidate will have retail management experience, strong communication skills, and a focus on achieving sales and budget targets. This position offers competitive compensation, including a performance bonus and employee discounts. Join a company committed to inclusive workplace culture and employee development.

Benefits

Competitive salary with bonus

50% discount on products

Recognition and rewards program

Volunteering leave day

Flexible working arrangements

Employee Assistance Program

Qualifications

• Passionate and commercially minded individual.
• Experience in managing a retail store effectively.
• Ability to lead and inspire a team.

Responsibilities

• Manage daily operations of the retail store.
• Drive exceptional customer service.
• Achieve sales and budget targets.
• Lead team development and performance.

Skills

Retail management experience

Strong communication skills

Excellent time management

Customer service skills

Job description

We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia, New Zealand and Singapore.

Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives.

Today, we’re part of LIPTON Teas and Infusions, the world’s largest tea business. For our team, this connection opens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives.

Looking for a role that fills your cup? Good news, T2 Tea is looking for a store manager to join its passionate team.

About the role

• Be responsible for the day-to-day management of the retail store, including effective rostering, visual merchandising, managing deliveries and stock.
• Lead and embed a culture with the T2 Values that builds a team of engaged product and brand ambassadors within your store.
• Drive exceptional customer service that translates into increased customer satisfaction and loyalty.
• Achieve budgeted sales, wage targets and manage other controllable costs.
• Ensure your store is operating to correct T2 policy, processes and guidelines communicated from your Line Manager and Support Office.
• Identify your team’s development needs and motivate drive performance for future succession.
• Every Sunday and Monday off!

About you

• You will inspire your team to deliver customer excellence in all facets of store operations.
• With a background in retail management, you will be passionate, commercially minded and focused on delivering positive results for the business.
• You will have strong communication skills and excellent time management skills

Life at T2

• Competitive salary with bonus earning potential with T2’s performance incentive program + sales incentives.
• Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
• Get recognition and rewards. T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.
• Volunteer leave day per year with a purpose aligned organisation.
• Workplace policies with impact: Menopause policy, Gender equity policy, Equitable remuneration policy and Flexible working arrangement options, including hybrid work.
• Employee Assistance Program (EAP).

About the application process

Don’t feel like you meet every single requirement? Still apply! We’d love to receive your application if most of your experience matches and you think you’ll thrive in this role.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

No agencies please – we have this one brewing in-house.