Solution Specialist

Vista

Auckland

On-site

NZD 90,000 - 120,000

Full time

8 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Flexible schedule

Hybrid working

Medical & Life insurance

Volunteer day

Enhanced parental leave

Wellness benefits

Mentoring & career development

Team events

Job summary

Vista Group in Auckland seeks a Solution Specialist to lead on-premises implementations, client consulting, and platform projects worldwide. You will configure, test, and deploy Vista software, and train clients to ensure successful outcomes and migrations to Vista solutions.

You will collaborate with cross-functional teams, travel domestically and internationally, and participate in hybrid work arrangements to support global clients. A IT/CS degree and strong SQL/Windows skills are preferred.

Qualifications

Degree in Information Technology, Computer Science or equivalent (preferred).
Experience in software application support, deployment, and consultancy.
Strong knowledge of SQL Server, .NET (preferred), Windows systems (IIS, DNS, DHCP, Networking).
Ability to manage multiple tasks/projects with priority and follow-through to resolve issues.
Experience in project management and governance (preferred).

Responsibilities

Develop and maintain an extensive understanding of cinema industry operations to configure and support Vista software for clients, becoming an expert in Vista’s modules.
Perform project discovery, analyze requirements, design systems, and implement Vista solutions, testing configurations to meet client needs.
Install and configure Vista on-premise and platform software, on smaller projects and long-term deployments, remotely and onsite.
Effectively train Vista clients both remotely and in person.
Consult with clients on best practices to maximize Vista software.
Take ownership of project tasks and drive them to completion.
Build strong relationships with clients and team members.
Travel domestically and internationally.
Handle ad-hoc, cross-regional tasks or rotation programs as needed.
Support upgrades and maintenance outside standard hours when required.

Skills

Software application support

Project management

Problem solving & analytical skills

Verbal & written communication

Customer service orientation

Multitasking / task management

Education

Degree in Information Technology or Computer Science (preferred)

Tools

SQL Server

.NET

Windows systems (IIS, DNS, DHCP)

MS Office (Outlook, Word, Excel, PowerPoint, Access)

Copilot

Avo

Job description

Solution Specialist

Location:

Auckland, Head Office

Reporting to:

Service Delivery Manager

Employment type:

Permanent, Full-time

Principal Objectives

The Solution Specialist’s principal objectives are to execute on our on-premises implementations, projects, consultation, and other dedicated client professional services agreements, as well as the client facing team for our rapidly increasing platform projects around the world. They are responsible for ensuring the delivery of great outcomes for our clients. In summary, they help to generate exceptional client experiences while migrating our clients to our platform offerings.

Key responsibilities

Develop and maintain an extensive understanding of the cinema industry’s business operations to effectively configure and support Vista software for clients, becoming an expert in Vista’s suite of software modules
Perform project discovery, analyze client requirements, create system designs, and implement solutions within the Vista suite of software, testing the configuration to satisfy client requirements
Install and configure the Vista on-premise and platform software, as part of both smaller consultation projects and full-scale, long-term deployments, remotely and onsite,
Effectively train Vista clients both remotely and in person
Consult with clients on best practices, helping them realize the full potential of the Vista software
Take ownership of project tasks, delivering through to completion
Build strong relationships with clients and team members
Expected to perform cross-regional and cross-departmental tasks and initiatives as assigned either on an ad-hoc, temporary basis, or as part of a more formal rotation program
While we intend to perform the vast majority of work during standard business hours, team members may be asked to assist with some work items that cannot be performed while clients are operating, including but not limited to system upgrades, maintenance items, or assist with other urgent or business critical, configuration and / or support items
Travel domestically and internationally
Other responsibilities as assigned

Qualifications and experience:

Degree in Information Technology, Computer Science or equivalent (preferred)
Experience in software application support, deployment, and consultancy
Strong knowledge of SQL Server, .NET (preferred), advanced user of Windows systems, including IIS, DNS, DHCP, Networking
Ability to work on several tasks or projects simultaneously, prioritizing and following through to successful resolution
Excellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail
Ability to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriately
Commitment to excellent customer service and dedication to creating great outcomes and working relationships
Experience in project management and governance (preferred)
Strong knowledge of cinema operations (preferred)
Strong knowledge of MS Office (Outlook, Word, Excel, PowerPoint, Access)
Current valid passport or able to obtain one promptly if required
Experience with AI toolsets (Copilot & Avo) is preferred

We have a range of benefits that include:

Outstanding flexibility to support a healthy work-life balance
Hybrid working
Medical and Life insurance
Volunteer day, enhanced paid parental leave and wellness benefits
Strong mentoring & career development focus
Fun team events including the Vista Innovation Cup

If you enjoy a challenge and working in a dynamic and collaborative team, you’ll love working at Vista.

We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.

Shared Standards

Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.

One Crew