Showroom Consultant

Fletcher Building; Wellington; On-site; NZD 30,000 - 39,000; Full time

Job summary

Fletcher Building – Wellington, North Island is seeking a friendly showroom assistant to support product sales and design solutions for front‑of‑wall bathroom products, and to assist trade customers at the counter.

You’ll work 40 hours a week, Monday to Friday with rostered Saturdays, at our Lower Hutt Branch, bringing organisation, customer focus and teamwork to a close‑knit team.

Qualifications

• Proven experience in a customer service and/or retail sales environment.
• Proven experience in the trade industry.
• Passion for design or creative flair to assist customer with tailored solutions and ideas.
• Strong interpersonal skills and ability to build rapport to support our valued customers.
• Motivated, self-driven, proactive and able to work independently and in a team.
• Be confident with computers and learning new systems (training provided).
• Proactive and able to think on your feet and problem solve.
• Competitive hourly rate & Staff-buying privileges.
• Development opportunities with Fletcher Building Group.
• Employment Education Fund and Health & Wellbeing initiatives.

Responsibilities

• Greet customers with a cheerful smile and provide exceptional service.
• Maximise bathroom sales and promote exclusive product offers.
• Keep up to date with plumbing/bathroom trends and inspire customers in-store.
• Communicate with suppliers on customer specifications.
• Assist customers at the Trade Counter and other departments as needed.

Skills

Customer service

Retail sales

Trade industry experience

People skills

Organised

Team player

Proactive

Computer literacy

Tools

POS systems

Computers & systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fletcher Building – Wellington, North Island

Reporting to the Branch Manager, you’ll play an integral role within our showroom where you will offer product support and design solutions for our stunning front-of-wall bathroom products. As well as serving customers in the showroom you will also help our loyal trade customer on the trade counter.

• Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service
• Maximizing bathroom sales as well as promoting exclusive product offers
• keeping up to date with the latest plumbing/bathroom trends and inspiring our customers with a winning in-store experience.
• Communicating with supplies on customers specifications
• The nature of working in a team means you may also be needed to assist customers at our Trade Counter as well as other departments within the branch.

This is a Permanent full-time role operating our of our Lower Hutt Branch offering 40 hours a week. Working Monday- Friday + Rostered Saturdays

About you:

To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team. Be a people person who is customer-focused and enjoys supporting our customers.

• Proven experience in a customer service and/or retail sales environment
• Proven experience in the trade industry
• Passion for design or creative flair to assist customer with tailored solutions and ideas
• Strong interpersonal skills and ability to build rapport to support our valued customers
• A motivated, self-driven worker, with the skill to work proactively, independently and within a team
• Be confident with computers and learning new systems (training provided)
• Proactive and able to think on your feet and problem solve
• Competitive hourly rate & Staff-buying privileges
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Employment Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Program.

Join Us:

We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.