Shared Services Manager

Join our team; Waikato; Hybrid; NZD 120,000 - 140,000; Full time

Benefits offered by this job

Free parking

Flexible working options

Annual performance reviews

Health insurance subsidy

Birthday leave

Work-life balance day

Employee Assistance Programme

Wellbeing programme

Free health checks

Boost discounts

Job summary

Waikato District Council invites applications for a Shared Services Manager to lead a diverse team across Development & Growth, Regulatory Services, and Customer Experience.

You will drive efficiency, improve customer experiences, and help shape a modern, customer-centred shared services model while collaborating with senior leaders to support our communities.

Qualifications

• Significant operational leadership experience (7+ years).
• Experience leading shared services, business support, or multi-team environments.
• Strong people leadership and coaching skills.
• Financial and operational management experience.
• Willingness to learn about te ao Māori, tikanga Māori and Te Tiriti o Waitangi principles.

Responsibilities

• Lead team leaders and specialists to deliver services efficiently and to a high standard.
• Drive continuous improvement and foster a culture of collaboration and service excellence.
• Streamline processes, improve customer experiences and build organisational resilience.
• Collaborate with senior leaders to evolve support services to meet future needs.

Skills

People leadership

Coaching

Strategic planning

Stakeholder management

Continuous improvement

Financial management

Operations leadership

Relationship building

Te ao Māori awareness

Education

Relevant tertiary qualification

Job description

Lead change. Enable excellence. Make a real impact.

At Waikato District Council, we’re committed to creating connected communities, delivering great customer experiences, and providing services that make a meaningful difference to the people we serve. We’re looking for an experienced and people-focused Shared Services Manager to lead a diverse team that sits at the heart of how we support our customers and deliver our services.

This newly expanded role brings together key support functions across Development & Growth, Regulatory Services, and Customer Experience, creating an exciting opportunity to shape a modern, efficient and customer-centred shared services model.

The opportunity

As our Shared Services Manager, you’ll provide leadership across a broad portfolio including:

• Consents and Building Administration
• Regulatory Support Administration
• Land & Property Information
• Digitisation Services
• Technical Land Use Support

What will I do?

You’ll lead team leaders and specialist staff to ensure services are delivered efficiently, consistently and to a high standard, while driving continuous improvement and fostering a culture of collaboration and service excellence.

Working closely with senior leaders across Council, you’ll help streamline processes, improve customer experiences, build organisational resilience, and ensure our support services continue to evolve to meet future needs.

What will I bring?

We’re seeking a confident and authentic leader who enjoys bringing people together, developing capability, and finding smarter ways of working.

You’ll ideally have:

• A relevant tertiary qualification
• Significant operational leadership experience (7+ years)
• Experience leading shared services, business support, or multi-team operational environments
• Strong people leadership and coaching skills
• Financial and operational management experience
• A track record of driving continuous improvement and service excellence
• The ability to build strong relationships across diverse stakeholder groups
• An appreciation of, or willingness to learn about, te ao Māori, tikanga Māori and Te Tiriti o Waitangi principles.

Why join our team?

At Waikato District Council, you’ll be part of an organisation that values collaboration, innovation, and community impact. We offer the opportunity to lead meaningful change, support a talented team, and contribute to services that matter to our communities every day.

• An influential leadership role with broad organisational impact
• A collaborative and supportive leadership environment
• Opportunities to shape service delivery and continuous improvement initiatives
• Professional development and growth opportunities
• The chance to make a genuine difference for our communities and customers.

Additional Information

Salary circa $130K dependent on skills and experience.

Waikato District Council offers a range of benefits to employees:

• Enjoy free parking.
• Make work, work for you with flexible working options.
• Benefit from annual performance and remuneration reviews.
• Access subsidised health insurance.
• Celebrate with a day of birthday leave.
• Receive a work–life balance day every six months after your first year.
• Access confidential support through our Employee Assistance Programme.
• Take advantage of our employee wellbeing programme.
• Receive free health checks, training and education at our annual Work Safe Home Safe event.
• Save with Boost discounts and special offers from New Zealand retailers and service providers.

Please note we will be screening applications as they come through.

We have a strong safety culture and as part of this our preferred candidates will be required to undergo pre-employment medical assessment which includes alcohol and drug testing.

Applicants must have the legal right to work in New Zealand.

Location(s) Ngaaruawaahia