Service Specialist

Aon plc; Christchurch; On-site; NZD 45,000 - 60,000; Full time

Job summary

Aon plc in Christchurch is seeking a Service Specialist on a fixed-term contract through to June 2027. The role focuses on administrative support, high-volume data entry, and client correspondence via phone and email.

You will help remediation efforts and support teams to operate efficiently in a fast-paced environment. The ideal candidate has a strong eye for detail, solid time management, and veteran experience in administration or a call centre.

Qualifications

• Background in administrative and/or call centre experience.
• Typing speed of at least 40 words per minute.
• Strong written and verbal communication skills.
• Ability to work under pressure and meet service level agreements.

Responsibilities

• Provide administrative support with high-volume data entry and systems processing.
• Manage high-volume client correspondence via phone and email.
• Coordinate with internal teams to remediation tasks and client issues.
• Maintain accuracy and ensure timely delivery to service levels.

Skills

Administrative experience

Typing 40 wpm

Communication skills

SLA awareness

Job description

Service Specialist -Contract Remediate

Our Remediation team is on the lookout for proactive and self-motivated teammates to join our Christchurch based team as a Service Specialist where you will have a strong focus on providing administrative support, including high volumes of data entry, systems processing, and client correspondence across phone and email.

This is a contract role through to June 2027 - we have multiple roles to support the team.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

We all know life can change in an instant and Aon are here to help and support you through it. AON is a leading insurance broker who are about doing things right by you. Our brokers provide the clarity and confidence you need to make insurance decisions.

With our commitment to your development, this career pathway could see you progress into various roles within the AON business. We have teams based locally and around the globe, so joining the AON team means you have access to a range of knowledge and skill sets across various fields.

What the mahi looks like:

This role plays a pivotal part in providing support and remediation work with clients and internal teams.

You will be enabling our teams to operate more efficiently and successfully and be part of a diverse, fast paced team where your contribution will make a real impact.

This role would be a great fit if you have a high level of attention to detail, can prioritise your work, handle high volumes of administration and data entry, manage high‑volume inbound and outbound client calls and emails, and have the ability to change direction where needed.

Skills and experience that will lead to success

To thrive in this role, you will bring strong attention to detail, well‑developed time management and prioritisation skills, and experience working with high volumes of administration and data entry. You will also be confident managing high‑volume inbound and outbound client calls and emails, and comfortable adapting to changing priorities in a fast‑paced environment.

A few key skills you will bring:

• A background in an administrative and/or call centre experience
• You will need to have strong typing skills (a minimum of at least 40wpm)
• Strong written and verbal communication skills
• The ability to work under stress and deliver to service level agreements

How we support our colleagues

We encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [e-mail]

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.