Service Foreman

Brandt Tractor; Hamilton; On-site; NZD 70,000 - 90,000; Full time

Job summary

Join a leading equipment dealer as a Service Foreman in Hamilton, NZ. In this role, you'll mentor a workshop team, manage job assignments, and ensure training and resources are available for success. You'll also coordinate with management to enhance customer service and operational effectiveness. A competitive remuneration package and growth opportunities are offered.

Benefits

Competitive remuneration package

Ongoing Training & Development

Employee Assistance Program

Qualifications

• 3+ years’ experience as a Service Technician.
• Ability to lead others.
• Familiar with John Deere and competitive products.

Responsibilities

• Mentor and manage the workshop team.
• Assist with job assignments and repairs.
• Coordinate technician training and safety meetings.

Skills

Leadership

Communication

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?

About Brandt:

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It’s our mission to enable our customers’ success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and the industry-leading brand John Deere.

About the role:

Brandt has the opportunity for an exceptional individual to join our Hamilton Branch as a Service Foreman. As the Foreman, you will mentor and monitor the workshop team to ensure apprentices have the opportunities and support to develop their skills, the technicians in the workshop have everything they need to work effectively, and you will ensure the best use of workshop space and resourcing to meet customer needs. You will do this in collaboration with the Service Manager to ensure the field and workshop operate cohesively.

Tasks and responsibilities include:

• Assists with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge.
• Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs. May review repair orders for accuracy and completeness.
• Directs and assists in the diagnosis of machine problems of technicians and apprentices.
• Inspects and repairs all special tools. Recommends new tooling as required.
• Advises the Service Manager or the Service Location Manager of all customer complaints.
• Coordinates and schedules all in-house technician training.
• Assists the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings.
• May fill the Service Manager or Service Location Manager role in their absence.
• May arrange for and participate in reconditioning used equipment and the setup of new equipment.
• May approve the release of equipment for delivery to the customer.
• May assist in providing performance feedback for service technicians and staff to the Service Manager or Service Location Manager
• Other duties as assigned.

About you:

• 3+ years’ experience as a Service Technician.
• Ability to lead others.
• Familiar with John Deere and competitive products.
• Ability to write and speak effectively to individuals and groups.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• High School Diploma or equivalent experience.
• Forklift licence preferred.

What's in it for you?

• Competitive remuneration package.
• Leadership Opportunity.
• Supportive and positive working environment.
• Advancement Opportunities within the Organisation as we grow.
• Ongoing Training & Development.
• Access to Employee Assistance Program.

If this sounds like you, please apply today!

Please note that we have multiple roles across our branches – for a full list, please check out our website: Brandt Careers | Jobs at Brandt