Service Desk Analyst - Remote-Friendly IT Support

Hamilton City Council; Hamilton; Hybrid; NZD 67,000 - 79,000; Full time

Job summary

A local government organization in Hamilton is seeking a proactive Service Desk Analyst to join their dynamic team. The role involves providing front-line support, reviewing incidents, and ensuring effective communication with users. Candidates should have relevant IT qualifications, exceptional communication skills, and a customer-focused mindset. This full-time position offers flexible hours and opportunities for professional development, alongside attractive benefits such as health insurance and additional leave options.

Benefits

Flexible working policy

Professional development opportunities

Free health insurance

Free annual health checks

Discounts from local businesses

Qualifications

• A proven track record as a Service Desk analyst in a similar sized organisation.
• Exceptional verbal and written communication skills.
• Ability to work independently and under pressure.

Responsibilities

• Provide front-line 1st and 2nd level support.
• Review, analyse, and resolve incidents and service requests.
• Advocate for users and prioritize issues.

Skills

Customer relationship management

Communication skills

Problem-solving

ITIL knowledge

Technical analysis

Education

Relevant IT qualification or equivalent industry experience

ITIL certification

Tools

Microsoft systems

Job description

A local government organization in Hamilton is seeking a proactive Service Desk Analyst to join their dynamic team. The role involves providing front-line support, reviewing incidents, and ensuring effective communication with users. Candidates should have relevant IT qualifications, exceptional communication skills, and a customer-focused mindset. This full-time position offers flexible hours and opportunities for professional development, alongside attractive benefits such as health insurance and additional leave options.