Service Delivery Operations Lead

Oranga Tamariki—Ministry for Children; Wellington; On-site; NZD 125,000 - 140,000; Full time

Job summary

A government agency for children's welfare is seeking a Service Delivery Operations Lead in Wellington to manage workforce planning and enhance service delivery for tamariki and whānau. The ideal candidate will possess strong analytical, communication, and interpersonal skills, with a commitment to cultural awareness. The role offers a competitive salary ranging from $125,926 to $139,459, and flexibility in work options to support well-being.

Benefits

Step-based remuneration

Flexible work options

Supportive team environment

Commitment to well-being

Responsibilities

• Develop and oversee a nationally coordinated system of workforce planning.
• Monitor current capacity and forecast workforce needs.
• Liaise with key enabling functions to strengthen workforce capacity.

Skills

Analytical skills

Data competency

Communication skills

Interpersonal skills

Cultural awareness

Experience in social services

Job description

• 12 month secondment / fixed term
• Wellington based preferred but other locations will be considered
• fulltime opportunity

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

• We put Tamariki first
• We believe Aroha is vital
• We respect the Mana of people
• We are Tika and Pono
• We value Whakapapa
• We recognise that Oranga is a journey

We are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

• Actively support Regional Commissioners (RCs) and National Commissioners (NCs) in using the tool.
• Support expansion of access to SMs and others as required.
• Develop and implement processes for systematically utilising the insights across regions and nationally, alongside other sources of knowledge and insight, to support resource planning and decision making.
• Work collaboratively with RCs, NCs, and relevant enabling functions (Fin, HR, practice) to develop plans/actions to address identified capacity pressures/constraints, including actions to strengthen practice and workflow where needed.
• Liaise with key enabling functions to drive a priority focus on the actions needed to strengthen workforce capacity and address any identified pressure points.
• Work collaboratively with the Senior Product Developer to maintain and enhance the tool.

Mō te tūnga | About the role

Oranga Tamariki is responding to increasing volumes of reports of concern, and it is more important than ever that our workforce and resources are deployed strategically and efficiently, enabling us to respond to children and families in the greatest need as quickly and effectively as possible.

In this newly established role, the successful applicant will be responsible for developing and overseeing a nationally coordinated system of workforce planning and management within Tamariki and Whānau Services.

Reporting to the Chief Advisor Tamariki and Whānau Services, the role will draw on regional expertise, data and insights, including from a newly developed Strategic Workforce Analysis tool, to help ensure Oranga Tamariki has the right mix of social workers, allied support workers and other roles, in the right locations, to enable us to provide quality social work services for tamariki and whānau. The work will encompass both an immediate and future focus, involving monitoring current capacity, forecasting workforce needs, and identifying opportunities to strengthen service delivery.

The role will bring influence and leadership skills, liaising with key enabling functions to drive a priority focus on actions needed to strengthen workforce capacity and address identified pressure points, for example through operational budget considerations, staffing or the geographic distribution of roles. The role will also work collaboratively with the Senior Product Developer to maintain and enhance the Strategic Workforce Analysis tool.

In addition, the Service Delivery Operations Lead supports the Chief Advisor and the Tamariki and Whānau Services leadership team in delivering on the strategic priorities of the Deputy Chief Executive. This may include leading or contributing to specific agreed projects and deliverables beyond workforce management that support the wider Tamariki and Whānau Services Group.

Ngā pūmanawatanga ōu | What you will bring

• Expert ability to critically analyse, interpret and clearly present complex information and draw out well-reasoned insights to inform decisions.
• Competency in working with data and analytics, and ability to draw on insights support workforce planning and service delivery.
• Excellent written and verbal communication skills, able to convey complex information clearly and tailor messages to different audiences.
• Excellent interpersonal skills, adaptable to suit different audiences, able to influence others, and dedicated to effective teamwork.
• Understanding and appreciation of cross-cultural practices. In particular, knowledge of tikanga Māori, and Pacific peoples' culture.
• Experience in the social services sector or a related field is desirable.

Nōu te rourou | What's in it for you

Oranga Tamariki offer a step-based remuneration package, that offers progression annually for experience through tenure. Annual remuneration for this position starts between $125,926 and $139,459 dependant on experience. We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to work closely with the Tamariki and Whānau Services leadership team and regional leaders to make a game changing difference to the wellbeing of tamariki and rangatahi by helping ensure we have the right people, with the right skills in the right places.

To see all the benefits of working for Oranga Tamariki, please visit

Me pēhea te tuku tono | How to Apply

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.

If you have any questions about role, please contact

Hurry as applications for this role close at 5pm on Thursday 13th November

However, we will be reviewing applications and inviting candidates to interview prior to this date, so apply now!

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.