Service Advisor

Automotive Employment NZ Ltd.; Tauranga; On-site; NZD 65,000 - 80,000; Full time

Job summary

A premier franchise dealership in Tauranga is seeking an experienced customer-focused Service Advisor. The ideal candidate will have prior automotive experience, excellent communication skills, and a valid NZ driver's license. This role involves managing service bookings, assisting customers throughout the service process, and ensuring high customer satisfaction. The dealership offers market-related remuneration, training, and opportunities for career progression in a supportive team environment.

Benefits

Market related remuneration rates

Training and ongoing professional development

Positive workplace culture

Modern workshop facilities

Opportunities for career progression

Qualifications

• Prior experience as a Service Advisor or other automotive experience required.
• Ability to explain complex technical information in plain language.
• A clean, valid NZ driver's license.

Responsibilities

• Assist customers from greeting through vehicle handover.
• Manage service bookings, work orders, and communication.
• Provide updates and obtain approvals for repairs.

Skills

Customer-focused mindset

Excellent communication and interpersonal skills

Strong knowledge of automotive systems

Organisational skills and multitasking ability

Proficient with workshop management systems

Job description

Job reference - 1163065

• Prior experience as a Service Advisor or other front-line franchise or non-franchise automotive experience is required
• Premier facility
• Friendly, cohesive team

Access 34 years of our client relationships and connections and find your next job. New Zealand's leaders in motor industry recruitment since 1991. Automotive Employment NZ has been awarded Sourcr Automotive Agency of the Year for the second year in a row (2024-2025).

This premier franchise dealership in Tauranga has a superb facility. Known as a friendly employer of choice, typically long employment tenures characterise the workplace culture.

The role

We are seeking a customer-focused automotive Service Advisor with exceptional customer facing skills and with knowledge of automotive service operations.

You will be the main point of contact for customers, coordinating services, repairs, and maintenance from intake to delivery.

Key responsibilities

• Assist customers from greeting through vehicle handover, assessing needs, providing advice, preparing quotes, and explaining work performed.
• Manage service bookings, work orders, job prioritisation, and communication between customers, technicians, and suppliers.
• Provide updates, obtain approvals for repairs, and ensure clear explanations of costs, risks, timelines, and recommendations.
• Handle invoicing, payments, record-keeping, and accurate documentation in the DMS.
• Promote suitable services or maintenance plans without pressure, maintain customer satisfaction, and resolve complaints professionally.
• Follow all health, safety, company, and quality standards.

Requirements

The ideal candidate is organised, practical, and has a strong understanding of automotive servicing and repairs, with excellent communication skills and a positive, can-do attitude.

• Prior experience as a Service Advisor, or other front-line franchise or non-franchise automotive experience is required
• Strong knowledge of automotive systems, servicing, and typical repair processes.
• Excellent communication and interpersonal skills including the ability to explain complex technical information in plain language
• Customer-focused with a proactive, solutions-oriented mindset
• Proficient with workshop management systems (WMS/DMS), invoicing, parts ordering, and basic PC skills
• Strong organisational skills, multitasking ability, and attention to detail
• A clean, valid NZ driver's license

What's on offer

• Market related remuneration rates based on experience
• Training and ongoing professional development opportunities
• Friendly, supportive team and a positive workplace culture
• Modern workshop facilities and equipment
• Opportunities for career progression

If you are not already based in Tauranga, now is your chance to relocate to this coastal city where there are high sunshine hours, a growing automotive sector and a strong economy with excellent schools and amenities close to golden sand surf beaches, parks, and outdoor recreation.

This is one of New Zealand's cities that many are gravitating to because of the standard of living.

How to apply

Applications from those wanting to relocate from elsewhere within NZ are welcome.

If reading online, click the APPLY NOW section and submit your application online. For more information contact the team at Automotive Employment NZ Ltd for a confidential discussion.

Phone during NZ business hours: The international landline is [phone].

You can also visit the job board on our website to view further vacancies https://www.automotiveemployment.co.nz/jobs.