Senior Technical Business Analyst | Wellington | Permanent

CGR Services; Wellington; On-site; NZD 106,000 - 129,000; Full time

Job summary

Ministry of Social Development (MSD) is seeking a Senior Technical Business Analyst to lead complex business analysis across technology-enabled improvement initiatives and shape strategic outcomes. This role sits in Wellington and partners with delivery teams, architects, and senior stakeholders to ensure well-designed, value-driven solutions that meet business needs.

You will drive technical analysis capabilities, contribute to the analysis maturity of the team, and mentor less-experienced BAs

Qualifications

• (none)

Responsibilities

• Lead end-to-end business analysis across complex digital and technology initiatives
• Elicit, analyse, and document complex business and technical requirements
• Partner closely with architects, developers, and testers to shape fit-for-purpose solutions
• Provide strategic analysis advice to delivery leads and senior stakeholders
• Support solution design through feasibility assessments, options analysis, and impact assessment
• Ensure traceability and quality of requirements through the delivery lifecycle
• Identify risks, dependencies, and impacts across systems, processes, and customers
• Contribute to continuous improvement of BA standards, tools, and ways of working
• Coach and support Technical Business Analysts within the Analysis & Design Practice.

Skills

Salesforce

Job description

• Lead complex business analysis across high-impact initiatives
• Influence strategic outcomes and shape technology-enabled change across MSD
• Permanent Wellington based role.

Play a pivotal role in delivering technology-enabled improvements that support MSD's purpose and strategic outcomes.

About our team | Mō te tīma

Every week, around 1.4 million New Zealanders count on MSD for income support and services to connect with work, housing and better lives for their families.

Improvement Systems & Technology (IST) provides the technologies, innovation and expertise that enable MSD staff and partners to deliver these essential services, today and into the future.

We're driving a once in a lifetime transformation of services for New Zealanders. IST is a key enabler of this change bringing together strategic thinkers, technology specialists and delivery leaders to design solutions and deliver change while keeping vital services running reliably every day.

About the role | Mō te tūnga

As a Senior Technical Business Analyst, you'll play a pivotal role in delivering technology-enabled improvements that support MSD's purpose and strategic outcomes.

You'll work across complex initiatives, including MSD's transformation of core systems to Salesforce, partnering with delivery teams, architects, and senior stakeholders to ensure solutions are well-designed, value-driven, and aligned with business needs.

You'll bring strong technical analysis capability, combined with strategic thinking and the ability to influence across delivery and leadership layers. This role also contributes to lifting analysis maturity and supporting less-experienced BAs within the practice.

Key responsibilities include:

• Lead end-to-end business analysis across complex digital and technology initiatives
• Elicit, analyse, and document complex business and technical requirements
• Partner closely with architects, developers, and testers to shape fit-for-purpose solutions
• Provide strategic analysis advice to delivery leads and senior stakeholders
• Support solution design through feasibility assessments, options analysis, and impact assessment
• Ensure traceability and quality of requirements through the delivery lifecycle
• Identify risks, dependencies, and impacts across systems, processes, and customers
• Contribute to continuous improvement of BA standards, tools, and ways of working
• Coach and support Technical Business Analysts within the Analysis & Design Practice.

We value diversity and welcome applications from disabled people and those who have lived experience with whānau, or the disability community.

Please contact us if there is any support that we can provide to ensure the recruitment process is accessible to you.

What you bring | Ōu pūmanawatanga

Position Description | He Whakaahuatanga Tūnga

A copy of the position description can be found here. Senior Technical Business Analyst position discription.

Salary | Utu-ā-tau: $106,474.00 - $129,210.00

We expect to appoint this position up to $119,546 however and offer will be made based on your skills and experience and our team relativities.

Applications close | Ka kati ngā tono hei te: Sunday 6 September 2026 at 11.59pm.

About us | Mō mātou

The Ministry of Social Development (MSD) is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Joining us | Ko te hono mai

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.