Senior Technical Advisor

Tiaki Wai Limited; Wellington; On-site; NZD 80,000 - 113,000; Full time

Benefits offered by this job

Flexible working arrangements

Wellbeing programme (1 paid day)

Professional development opportunities

Five weeks annual leave after two yrs

Job summary

Tiaki Wai Limited – Rongotai, North Island, is seeking a Senior Technical Advisor to lead technical operations across water networks. Based at the Rongotai depot, you will support field crews, liaise with internal teams and customers, and ensure safe, compliant network performance.

You will monitor networks, investigate issues, develop SOPs, and provide expert guidance across three waters. A NZ Class 1 licence and TM qualification are required; flexible work options and generous leave accompany

Qualifications

• Experience in water operations, emergency response, and customer service.
• Ability to interpret engineering drawings and use maintenance/asset systems.
• Strong problem solving, investigative and analytical skills.

Responsibilities

• Investigate complex water, wastewater, and stormwater issues and provide solutions.
• Support planning, prioritisation, and verification of planned and reactive maintenance.
• Lead incident response and emergency remediation efforts.
• Develop, review, and maintain SOPs and operational documentation.
• Coach and mentor Technical Advisors to strengthen team capability.

Skills

Network operations

Investigations

Leadership/mentoring

Emergency response

Customer service

Tools

Asset management systems

Job description

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Tiaki Wai Limited – Rongotai, North Island

• Lead and advise on complex network operations and investigations
• Coach and mentor Technical Advisors while supporting emergency responses
• Role based at the Rongotai depot

This is a full-time position of 40 hours per week.

The remuneration range for this role is $80,369 to $113,462 (including KiwiSaver) depending on skills and experience.

The opportunity

As a Senior Technical Advisor, you will be a key technical lead within Tiaki Wai's water Network Operations. With an empathic approach you will support operational field crews, liaise with internal teams and customers, and ensure safe, compliant, and effective network operations. You will monitor network performance, investigate complex issues, develop and maintain Standard Operating Procedures (SOPs), and provide expert technical guidance across all three waters networks.

• Investigate complex water, wastewater, and stormwater issues and provide solutions
• Support planning, prioritisation, and verification of planned and reactive maintenance
• Lead incident response and emergency remediation efforts
• Develop, review, and maintain SOPs and operational documentation
• Coach and mentor Technical Advisors to strengthen team capability

About you

To succeed in this role, you will bring:

• a logical mindset to compliment your strong problem-solving, investigative, and analytical skills
• experience in water operations, emergency response, and customer service
• the ability to interpret engineering drawings and use maintenance/asset systems
• New Zealand Class 1 driver's licence and Traffic Management qualification.

At Tiaki Wai, our purpose extends beyond delivering great water services for the region; we foster a thriving community, support a diverse workforce, and offer supportive development opportunities. We genuinely care about your safety and wellbeing.

Our benefits include:

• flexible working arrangements
• comprehensive wellbeing programme, including one paid wellbeing day annually
• formal and informal professional development opportunities
• five weeks annual leave accrual will be available following two years of continual service.

For a full list of our employee benefits, click here.

About us

Tiaki Wai is a council-owned organisation responsible for managing the delivery of drinking water, wastewater, and stormwater services across Hutt Valley, Porirua, and Wellington.

We manage public-owned extensive water infrastructure and oversee the delivery of safe and reliable services for our communities. We focus on long-term investment, asset management, maintenance, and delivering major infrastructure projects that support public health, environmental protection, and regional growth.

Water is a precious taonga. At Tiaki Wai, we put care into every drop and are guided by our values of Integrity, Care, and Leadership. We work directly with water consumers and in partnership with councils and mana whenua to deliver better water outcomes for current and future generations.

For further information, email: ******@tiakiwai.co.nz

Applicants for safety sensitive roles will be required to undergo drug and alcohol testing prior to commencing employment with Tiaki Wai. You must also be legally entitled to work long-term in New Zealand or eligible to obtain a working visa.