Senior Systems Analyst

Air New Zealand Limited; Auckland; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Discounted flights

FlexiLeave

Learning and development opportunities

Job summary

Air New Zealand Limited is hiring a Senior Systems Analyst to support and improve critical operational systems at our airport offices. You’ll investigate issues, define changes, and ensure systems remain stable and scalable.

The role includes an on‑call component and requires collaboration with business and technology teams to deliver reliable solutions. You’ll lead investigations, interpret data for senior stakeholders, and document technical specifications.

Qualifications

• 5–10 years analytical experience in a complex environment.
• Experience supporting critical operational systems, preferably in cloud.
• Strong knowledge of systems integration and API troubleshooting.
• Ability to lead investigations across multiple teams and disciplines.
• Excellent written and verbal communication with technical documentation.

Responsibilities

• Analyse complex applications and systems, recommend improvements, and develop specs and business cases.
• Interpret data and reporting; share insights with stakeholders to improve ops.
• Advise on technical solutions and help resolve issues to meet business goals.
• Lead technical investigations and root-cause analysis with vendors and teams.
• Troubleshoot API issues and monitor integration health, using appropriate tools.
• Manage system configuration, testing and change implementation for stability.
• Maintain relationships with software vendors and support partners.

Skills

Analytical experience

Cloud environment

API troubleshooting

Stakeholder communication

Issue investigations

Technical documentation

Education

Tertiary qualification

Tools

Inform Groundstar

Jeppesen

Job description

Kia ora!

Air New Zealand is on an accelerated journey to become the world’s leading digital airline. Our airport operations rely on critical systems working reliably behind the scenes. As a Senior Systems Analyst, you’ll help support and improve the systems that keep those operations moving.

You’ll work across business and technology teams to understand operational needs, investigate issues and deliver changes that make our systems more stable, efficient and fit for the future. The role is based at one of our airport offices and includes an on‑call component when rostered.

How you’ll make an impact

• Analyse complex applications and systems, recommend improvements, and develop functional specifications and business cases based on business requirements

• Interpret data and reporting, sharing insights with stakeholders and senior leaders to support decisions and improve operational effectiveness

• Act as a subject matter expert, advising the business on technical solutions and helping resolve issues to meet business objectives

• Lead technical investigations and root cause analysis, working with business process owners, vendors and specialists across disciplines

• Troubleshoot application and integration issues, including RESTful APIs, using tools such as Bruno and Kafka

• Manage system configuration, maintenance, testing and change implementation to keep systems stable and aligned with operational needs

• Manage relationships with software vendors and support partners to help resolve issues and maintain effective support

• Monitor application health and contribute to support documentation, data patching and scripting

What you’ll bring

• 5 - 10 years’ analytical experience in a complex environment

• Experience supporting critical operational systems, ideally in a cloud environment

• Strong technical knowledge of systems integration and experience troubleshooting API issues

• Confidence leading issue investigations involving multiple teams and technology disciplines

• Advanced analytical, business modelling and problem-solving skills

• Strong written and verbal communication, including the ability to produce clear technical documentation

• The ability to explain technical issues clearly and influence decisions at a senior level

• A tertiary qualification in a relevant discipline, or equivalent industry experience

Experience with workforce or roster management software, such as Inform Groundstar or Jeppesen, would be an advantage. Experience in an IT operations environment is also valuable.

What’s in it for you

We want our people to live their best lives and access great benefits that support their lives outside work.

• Discounted flights for you and your whānau, plus access to standby travel across multiple airlines

• FlexiLeave, giving you the option to purchase up to four additional weeks of leave each year

• A strong learning culture with ongoing development opportunities to grow your career

Please note

applications are being reviewed as they come in, and the ad may close early. We encourage you to apply as soon as possible.

The advertised closing time is 11:59pm, Sunday 6 December 2026.

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."