Senior Support Analyst - Lead Digital Transformation

Civil Aviation Authority of New Zealand; Wellington; Hybrid; NZD 99,000 - 121,000; Full time

Benefits offered by this job

Matching KiwiSaver contributions up to

Vision assistance

Employee Assistance Programme

Job summary

The Civil Aviation Authority of New Zealand is seeking a Senior Support Analyst to join our Business Transformation Programme. This hands-on role ensures the technology services that support our people and operations are reliable, effective and future-ready.

You will work with Digital teams, programme staff, stakeholders and external partners to resolve issues, improve services and support transformation initiatives. The position starts on a one-year fixed-term basis.

Qualifications

• Experience supporting a broad range of digital and ICT services in a complex environment.
• Strong technical knowledge of modern workplace technologies, cloud services and Microsoft platforms.
• The ability to diagnose issues, analyse information and deliver practical solutions.
• Experience supporting technology projects and transitioning new services into business operations.
• A customer-focused approach with a commitment to delivering high-quality service.
• Strong written and verbal communication skills, including producing clear documentation.
• The ability to build effective relationships with a wide range of stakeholders and technical teams.

Responsibilities

• Deliver effective technical support across CAA's digital environment.
• Resolve incidents, service requests and technology issues to minimise disruption.
• Contribute to projects and transformation initiatives that improve business outcomes.
• Support the transition of new systems and services into operational support.
• Maintain strong information, asset and technology management practices.
• Collaborate with stakeholders, technical teams and vendors to deliver effective solutions.
• Support security, change and continuous improvement activities that enhance service reliability.

Skills

Broad ICT support

Customer-focused

Communication

Stakeholder management

Problem solving

Documentation

Team collaboration

Tools

Microsoft 365

Azure

Job description

The Civil Aviation Authority of New Zealand is seeking a Senior Support Analyst to join our Business Transformation Programme. This hands-on role ensures the technology services that support our people and operations are reliable, effective and future-ready.

You will work with Digital teams, programme staff, stakeholders and external partners to resolve issues, improve services and support transformation initiatives. The position starts on a one-year fixed-term basis.