Senior Supply Chain Performance Specialist

Air New Zealand; Auckland; On-site; NZD 110,000 - 160,000; Full time

Benefits offered by this job

Staff travel benefits

FlexiLeave

Learning culture

Employee discounts

KiwiSaver and FlexiSaver

Long service leave recognition

Job summary

Air New Zealand is seeking a Senior Supply Chain Performance Specialist to help unlock smarter ways of working across our end-to-end supply chain. You will partner with teams to simplify complex processes, improve performance, and deliver meaningful change that supports customers, people and our future.

In this role you will lead process improvements, support transformation programmes, and use data to uncover opportunities that drive efficiency and reliability.

Qualifications

• 5–7 years' experience in business process analysis, continuous improvement, or supply chain operations.
• Proven improvements across end-to-end supply chain value streams (Order to Cash, Plan to Deliver, Procure to Pay).
• Experience with ERP platforms, ideally SAP, and familiarity with digital operational systems.
• Experience supporting transformation programmes, process redesign, stakeholder engagement, and change delivery.
• Strong process mapping/documentation skills using Visio, Signavio or Promapp.
• Strong analytical capability with Excel and Power BI for insights.
• Ability to influence stakeholders, lead workshops, and collaborate across teams.
• Knowledge of supply chain governance, project delivery, and SCOR is advantageous.
• Experience embedding digital processes and tools in operational contexts.
• Desirable: tertiary qualification and related certifications.

Responsibilities

• Analyse and map end-to-end supply chain processes to identify opportunities to improve efficiency and performance.
• Partner with business and technical teams to design and implement future state processes.
• Gather and document requirements, process maps, workflows, and user stories for improvements.
• Drive continuous improvement initiatives using Lean, Six Sigma, and human-centered design.
• Support major transformation programmes, including process redesign, system deployments, testing and training.
• Facilitate workshops, strengthen stakeholder relationships, and drive change capability.
• Develop SOPs, governance practices, and reusable process assets for sustainable performance.

Skills

Lean Six Sigma

Process mapping

Stakeholder engagement

Excel

Power BI

Data analysis

Change management

Project delivery

Process improvement

Cross-functional collaboration

Education

Tertiary qualification in Business/Supply Chain

NZPICS CPIM

Lean Six Sigma Green/Black Belt

PRINCE2

Tools

SAP

ERP systems

Job description

Kia ora! Ready to shape the future of supply chain performance at one of New Zealand's most iconic organisations?

Job Description

Ready to shape the future of supply chain performance at one of New Zealand's most iconic organisations?

As our Senior Supply Chain Performance Specialist, you'll help unlock smarter ways of working across our end-to-end supply chain. You'll partner with teams across the business to simplify complex processes, improve performance, and deliver meaningful change that supports our customers, our people, and our future. Whether you're leading process improvements, supporting transformation programmes, or using data to uncover new opportunities, your work will have a lasting impact.

With a strong reputation for culture, service, and innovation, Air New Zealand is consistently recognised as one of New Zealand's most attractive employers. Our Supply Chain team plays a critical role in keeping our operation moving, ensuring the right products, parts, and services are in the right place at the right time. You'll join a collaborative team committed to continuous improvement while helping shape the future of our supply chain capability.

How You'll Make An Impact

• Analyse and map end-to-end supply chain processes to identify opportunities that improve efficiency, reduce cost, and strengthen operational performance
• Partner with business and technical teams to design and implement future state processes that enhance customer outcomes, data quality, and scalable ways of working
• Gather and document business requirements, process maps, workflows, and user stories to support process and system improvements
• Drive continuous improvement initiatives using Lean, Six Sigma, and human-centred design principles to deliver measurable business outcomes
• Support major supply chain transformation programmes, including process redesign, system implementations, testing, training, and deployment activities
• Facilitate workshops, build strong stakeholder relationships, and strengthen process ownership and change capability across the supply chain
• Develop standard operating procedures, governance practices, and reusable process assets that enable sustainable performance and continuous improvement.

What We're Looking For

• At least 5 to 7 years' experience in business process analysis, continuous improvement, or supply chain operations
• Proven success delivering process improvements across end-to-end supply chain value streams such as Order to Cash, Plan to Deliver, and Procure to Pay
• Experience working with ERP platforms, ideally SAP, and familiarity with digital operational systems
• Strong experience supporting transformation programmes, process redesign, stakeholder engagement, and change delivery
• Excellent process mapping and documentation skills using tools such as Visio, Signavio, or Promapp
• Strong analytical capability with experience using Excel, Power BI, or similar tools to generate business insights
• Demonstrated ability to influence stakeholders, facilitate workshops, and collaborate across technical and business teams
• Understanding of supply chain governance, project delivery, and operational best practice. Knowledge of the SCOR model would be an advantage
• Demonstrated experience leveraging digital processes and technology to improve operational performance, including successfully embedding new tools and ways of working into an operational and supply chain environment
• A tertiary qualification in Business, Supply Chain, or a related discipline is desirable
• NZPICS CPIM, Lean Six Sigma Green or Black Belt, or PRINCE2 qualifications are beneficial.

If you meet the majority of the criteria and are excited by the opportunity, we'd love to hear from you.

What We Can Offer You

• Generous staff travel benefits for you, your friends, and your whānau
• FlexiLeave, giving you the option to purchase up to four additional weeks of leave each year
• A learning culture that supports your growth through meaningful development opportunities and on-the-job learning
• Access to a wide range of employee discounts, wellbeing resources, and healthcare options
• KiwiSaver and FlexiSaver with employer contributions, along with long service leave recognition.

Ready for take-off?

If you're passionate about transforming business processes, influencing positive change, and helping build a high-performing supply chain, we'd love to hear from you. Bring your curiosity, strategic thinking, and collaborative approach, and help shape the future of Air New Zealand's supply chain performance.

Applications close Sunday 11th October 2026.

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."