Senior Manager - Hardware Returns & Failure Analysis

JobSpace; Auckland; On-site; NZD 180,000 - 240,000; Full time

Benefits offered by this job

Wellness leave

Personal growth fund

Employee stock ownership plan

Parental leave

Job summary

Halter is transforming farming technology with a focused Reliability & Failure Analysis team in Auckland. You will lead debugging of failed hardware, driving root-cause insights from field and lab tests to improve product reliability across global deployments.

You will build and lead a high-performance team, set performance targets for turnaround and throughput, and own a roadmap to bring key diagnostic capabilities in-house while collaborating across hardware, firmware, production, and supply

Qualifications

• Hands-on electronics engineering experience debugging complex hardware.
• 5+ years in leadership roles building high-performance teams.
• Excellent communication skills to translate technical findings to cross-functional teams.
• Strong ownership and bias for action with a collaborative mindset.

Responsibilities

• Own the returns pipeline end-to-end: intake, handling, triage, diagnostics, storage and traceability.
• Iterate the diagnostics process to improve accuracy and reduce no-fault-found rates.
• Contribute to high-impact or ambiguous failure modes with hands-on involvement.
• Own the failure analysis lab capability roadmap and bring capabilities in-house (X-Ray/CT, cross-section, SEM).
• Collaborate with hardware, firmware, production, supplier quality and networking teams to communicate trends and failure modes.
• Hire and develop a capable team with strong process discipline and curiosity.

Skills

Electronics engineering

Leadership

Root-cause analysis

Communication

Ownership

Collaboration

Tools

X-Ray/CT

Cross-section

SEM

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Senior Manager - Hardware Returns & Failure Analysis

At Halter, we're on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you'll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We're committed to delivering real change in the world - this isn't easy, and in truth, we love that it's hard.

We're backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab's Peter Beck and Icehouse ventures.

About the Role

We're changing the way the world farms - and with that comes a responsibility to the producers worldwide who trust us with their animals. We're looking for a highly capable and first-principled individual to join our Reliability & Failure Analysis team and build quicker, more accurate processes to debug failed hardware to root cause, both from the field and lab testing. Halter collars aren't serviced, aren't repairable and need to last 6-10 years, anywhere across the globe. To achieve this, we need to know about every failure in the field and how to eliminate it.

You’ll be responsible for building a team that debugs and diagnoses failed hardware, including collars and tower components, to deeply understand the root cause. Halter products are complex, highly integrated electromechanical devices, and debugging and root-causing the many different failure modes that occur requires highly skilled engineers who are inquisitive and methodical. This is both a technical and operational role where you will be central to closing the feedback loop between our lab & field performance and our engineering teams, ensuring that every failure is investigated, understood, and used to improve product reliability. This is a critical role to enable growth across the globe.

Our aspiration is to resource this team to increase accuracy and throughput, while lifting the deep technical competency and lab capabilities onsite in our Auckland office. This is a huge opportunity for the right person - you will have a lasting impact on farmers across the globe.

What You'll Do

Ownership of the returns pipeline end-to-end: own intake, safe handling, triage, diagnostics, storage and traceability. Set clear targets for turnaround time, throughput and root-cause accuracy.

Iterate the diagnostics process to improve accuracy and reduce no-fault-founds.

Personally contribute to the highest-impact or deeply ambiguous failure modes. This is a hands-on role; you'll be very close to the product.

Complete ownership of the failure analysis lab capability: build a roadmap to bring capabilities in-house, such as X-Ray/CT, cross-section, SEM etc.

Work closely with hardware, firmware, production, supplier quality and networking teams to communicate trends, insights, and specific failure modes. This is a role with significant respect and influence within Halter. It's often the insight that determines where we focus.

Hire out a brilliant team, rooted in excellent process discipline, technical capability and a tenacious curiosity to figure things out. Continuously develop technical depth and set clear expectations.

What You'll Bring

Deep electronics engineering experience, with hands-on experience debugging complex hardware.

Seasoned leader: 5+ years in leadership roles, building out high performance teams.

Excellent communication skills and the ability to translate technical findings into clear feedback for cross-functional teams.

A deep curiosity and principled approach to finding root causes with clear evidence.

Strong sense of ownership and a bias for action - you're not afraid to roll up your sleeves and get stuck into wider challenges when required.

Low ego, highly collaborative and willing to play for the front of the jersey.

Delicious snacks and drinks are available for your daily flow.

Healthy body, healthy mind. We're partnered with Southern Cross Health Insurance to support your well-being.

We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.

Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.

Our time to recharge is valued, we're offered wellness leave and unlimited paid annual leave.

Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.

Our Office First Approach

There's a reason you visit your friends in person, live with your family and don't do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams. Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don't like having heaps of rules or policies, but this means having strong, trusted relationships is critical. We're office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to. We have a high-trust culture, so everyone is trusted to do what's best for Halter. Our office vibe is something special, it's hard to describe until you're here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other.

Join Our Team

Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don't necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We'd love to chat to see if you'll be an epic fit!

Why Our Team Loves Working At Halter:

Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.

Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.

You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund.