Senior Intelligence Analyst (Senior Customs Officer Grade 2) – Auckland

New Zealand Customs Service; Auckland; On-site; NZD 82,000 - 107,000; Full time

Job summary

A national customs agency in Auckland is seeking a motivated individual to join their Customs Intelligence Unit. The role involves identifying border risks, managing a team, and requiring strong analytical skills with experience in tools like Nexus and I2 Charts. Applicants must hold New Zealand Citizenship or Permanent Residency and be able to attain a Top-Secret national security clearance. The position offers comprehensive training and flexible working arrangements.

Benefits

Discounted health insurance

Free on-site gyms

Additional service holidays

Qualifications

• Must have New Zealand Citizenship or Permanent Residency.
• Able to obtain Top-Secret national security clearance.
• Clear police record required.

Responsibilities

• Identify risks to the border and report threats.
• Manage team skills and mentorship.
• Work in analytical roles with large datasets.

Skills

Attention to detail

Experience in reporting

Intelligence Cycle knowledge

Analytical tools use

Information security principles

Relationship building

Experienced report writing

Ability to brief

Tools

Nexus

I2 Charts

Job description

Overview

Be part of our intelligence hub, identifying risks to our border – and help stop threats from reaching our shores.

We are looking for a motivated person to join our Customs Intelligence Unit. You will have either knowledge of Customs / the border environment or have experience in Intelligence.

Responsibilities

Part of the wider Intelligence, Investigations, and Enforcement group based in Auckland, reporting to the Supervising Customs Officer of the team. You will generally work within regular hours – Monday to Friday.

Salary range: $82,894 – $106,618.

About You: I Ko Wai Koe

• Excellent attention to detail and experience in high level reporting.
• Experience applying the Intelligence Cycle including risk management processes.
• Curious and talented at finding patterns and anomalies.
• Experience working with large data sets and using analytical tools like Nexus and I2 Charts.
• Understanding of information security principles (classifications, caveats, handling and sharing of information).
• Thriving under pressure.
• Building and maintaining relationships with internal and external stakeholders.
• Experienced report writer who produces high‑quality intelligence reporting.
• Comfortable giving briefings to all levels.

Leadership & Team Development

Senior Customs Officers must manage their own and others' skills, knowledge and expertise to ensure a multi‑skilled team approach. You will also encompass leadership skills to coach and mentor others, and have the ability to act up as a Supervising Customs Officer when they are away.

Working at Customs: I Mahi ki te Mana Ārai o Aotearoa

Our people get on‑the‑job training, formal courses and leadership programmes and the chance to move across diverse roles. We foster an inclusive and supportive team environment with vibrant social and cultural groups. We also support flexible working – talk to us about how we can help you achieve your flexible working goals, within our operational requirements. Our people get discounted health insurance, free on‑site gyms (in some locations) and three days of service holidays in addition to four weeks of annual leave.

How To Apply: I Me Pehea Te Whakauru

To be successful, you must obtain and maintain a Top‑Secret level national security clearance.

• New Zealand Citizenship or Permanent Residency, having resided continuously in NZ for the last 10 years and residing in NZ at the time of application.
• Applicants with periods of absence of six or more months within the past 10 years in Australia, Canada, UK or US are acceptable, provided they can provide police certificates for time spent in other countries (3 months or less of absence over the 10 years may still be acceptable).
• Verifiable background history suitable for security clearance at a higher level.
• Having Top Secret clearance is a benefit but not required.
• Clear police record.
• Pass medical assessment and drug test.
• Full NZ drivers' licence.

Please apply online

You will be asked to outline your relevant skills and experience and answer competency‑based questions. The online application takes time, so set aside uninterrupted time. If shortlisted, you will complete online psychometric testing as part of the process. For questions, contact [e-mail].

Applications close on 21 November 2025 at 5pm.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also support flexible working arrangements.