Senior Client Services Officer

Findex; Hastings; Remote; NZD 50,000 - 70,000; Part time

Benefits offered by this job

Kiwisaver

Health insurance (Southern Cross)

Social club

Flexible part-time hours

Hands-on training

Job summary

Findex is seeking a Senior Client Services Officer to join our Risk Insurance pool, based on-site in Hastings. The role focuses on delivering high-quality client service, processing Risk Insurance applications, and maintaining accurate client records.

You will work closely with an experienced Hastings-based client services associate, receiving hands-on training and support. Flexible part-time hours are available, with a collaborative team environment.

Qualifications

• Proven experience in a Client Services role or similar environment.
• Demonstrated ability to provide outstanding customer service.
• Excellent problem-solving skills and attention to detail.
• Excellent planning and organisational skills with the ability to multitask and meet deadlines.
• Demonstrated ability to communicate effectively.
• Basic to intermediate Microsoft Excel and Office skills.

Responsibilities

• Deliver high-quality client service and outputs, in both written and verbal form.
• Completing Risk Insurance applications and tracking the implementation process.
• Liaising with external providers and maintaining client records via Xplan.
• Formatting advice documents and implementing adviser recommendations.
• Maintaining accurate, up-to-date client data and compliance records.
• Supporting the wider Adviser Services team with pooled client associate tasks as needed.

Skills

Client services

Customer service

Problem solving

Planning & organizing

Communication

Excel

Office skills

Tools

Excel

Office Suite

Job description

Hastings NZ, Hawke's Bay, New Zealand (On-site)

Job Description

Ready to grow your career in client services?

We're looking for a Senior Client Services Officer to join our Risk Insurance pool team, based on-site in Hastings. You'll support our advisers by implementing insurance, alongside day-to-day client service work such as managing enquiries and keeping client records accurate and up to date.

This is a close-knit team where you'll work directly alongside an experienced Hastings-based client services associate who'll provide hands-on training and support, all in a part-time role with some flexibility in how your hours are structured.

Your role, your contribution!

Delivering high-quality client service and outputs, in both written and verbal form.

Completing Risk Insurance applications and tracking the implementation process.

Liaising with external providers and maintaining client records via Xplan .

Formatting advice documents and implementing adviser recommendations.

Maintaining accurate, up-to-date client data and compliance records.

Supporting the wider Adviser Services team with pooled client associate tasks as needed.

The Benefits of joining us!

A competitive salary, Kiwisaver and Southern Cross Health Insurance.

An active Social Club and collaborative team environment.

Flexible part-time hours structured around your week.

Hands-on training and support from an experienced local team.

What you bring to the role

Proven experience in a Client Services role or similar environment.

A demonstrated ability to provide outstanding customer service.

Excellent problem-solving skills and attention to detail

Excellent planning and organisational skills with the ability to multitask and manage various service standards and deadlines

Demonstrated ability to communicate effectively

Basic to intermediate Microsoft Excel and Office skills.

Our Impact: Why Findex?

Findex helps clients manage, grow, and protect their financial future with confidence. Since 1987, we've grown into one of Australasia's leading providers of integrated accounting, audit, tax, wealth, and business advisory services, with 2,500 professionals across more than 100 offices, including over 20 throughout New Zealand. Through our innovative Wealth Accountant and Family Office models, we combine local expertise with global reach to deliver personalised, holistic support — empowering clients and communities to grow, protect, and secure their financial future.

For the Community -

The Findex Community Fund (FCF) is dedicated to giving back to the communities we serve. Since 2018, we have donated over $4.3 million to more than 800 charities across Australia and New Zealand. Collectively, our team has dedicated over 9,000 volunteer hours, making a tangible impact in their communities through personal engagement.

For our Customers -

Together, Findex and Crowe champion the success of over 75,000 Australasian businesses, helping them grow with expert advice, fresh thinking, and top-tier professional services. Here, you're empowered to work in a way that brings out your best - supporting your growth, your team, and the clients who trust us to make a real difference.

For You -

At Findex, we focus on developing our people first. With structured training and development opportunities, we allow our people to grow their career in a way that sets them up for success. We actively support our people by giving them extra support to external studies that is relevant to their role.

For Diversity and Inclusion -

Findex is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees and encourage applications from candidates with a variety of strengths, backgrounds and experiences.