Senior Advisor - Information Request Se

New Zealand Police; Wellington; On-site; NZD 112,000 - 118,000; Full time

Job summary

New Zealand Police is seeking a Senior Advisor for the Information Request Service to provide expert guidance, strategy, and leadership. You will support Advisors, manage complex requests, and coordinate responses to Ombudsman and Privacy Commissioner inquiries.

You will lead a high performing team, drive continuous improvement, and ensure adherence to Official Information Act and Privacy Act requirements. The role emphasizes risk management, stakeholder engagement, and strong written and verbal

Qualifications

• Proven ability to lead and develop a high performing team.
• Strong understanding of OIA, Privacy Act and related legislation.
• Experience handling complex or high-risk information requests.

Responsibilities

• Lead the Information Request Service team and provide expert guidance.
• Coordinate, respond to complaints from Ombudsman and Privacy Commissioner.
• Ensure compliance with legislation and Police policies in information handling.
• Identify and mitigate risks in information request processes.
• Mentor staff and build collaborative working relationships.
• Demonstrate high attention to detail and timely analysis of information.
• Maintain strong digital literacy and effective communication skills.

Skills

Leadership

Communication

Information management

Privacy knowledge

Risk management

Education

Relevant tertiary qualification in information management or law enforcement

Tools

Microsoft Office

Case management system

Job description

New Zealand Police – Wellington, North Island

• Based at Piki Ki Te Ao, Kapiti Digital Centre, Christchurch Central Police Station or Dunedin Central Police Station
• Band J
• Office of Constable/Police Employee
• Permanent – Full Time
• NAV
• JR 6036024

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

Are you a passionate and positive self-starter looking for a new challenge?

The Information Request Service provides responses to requests for information received from members of the public, government agencies and other organisations made under the Official Information Act 1982, the Privacy Act 2020 and other legislation. The Official Information Act (OIA) creates a public right to access information held by government bodies, and the Privacy Act entitles individuals to access personal information held about them. Government bodies receiving requests under the OIA or the Privacy Act are required by law to respond no later than 20 working days after the request is received. The Information Request team processes over 55,000 requests every year, responding to 85% of all Police information requests received.

The Senior Advisor will be responsible for providing guidance, expert advice and high-level support to the Information Request Advisors and the wider Information Request team, its customers and stakeholders. The Senior Advisor contributes to continuous improvement, makes informed decisions to identify and mitigate all risks associated with the information request process, ensure accordance with relevant legislation, Police process and policies and contribute to Service Group priorities.

They are responsible for the coordinating, consideration and response to complaint investigations by the Office of the Ombudsman and the Office of the Privacy Commissioner.

The purpose of leadership in this role is to lead the activities for our business and enable our people to deliver them. As a dynamic and engaging leader, you will bring the best out of your people by actively leading and encouraging a high performing team that collaboratively works with each other and the wider team.

Key Accountabilities:

• Manage the receipt, processing, and completion of complex requests or high-risk matters that have been escalated for an Advisory or Senior Advisor review.
• Manages Independent Police Conduct Authority enquiries, Ombudsman and Office of the Privacy Commissioner and any other agency complaints in an accurate and timely manner.
• Keep abreast of changes in legislation and Police policies and recommend required changes in practices and procedures within the Information Request Service.
• Understand privacy concerns and legislative changes to meet relevant statutory obligations where appropriate.
• Demonstrates appropriate leadership, coaching, and mentoring practices to facilitate individual and team development.
• Demonstrate a strong attention to detail and an ability to analyse information and draw appropriate conclusions in a timely manner.
• Develop and maintain a wide range of positive and collaborative working relationships.
• Demonstrate a high level of computer literacy.
• Demonstrate a high level of resilience.
• Demonstrate a high level of verbal and written communication skills.
• Demonstrate flexibility and being adaptive to changing priorities and demands

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

• A mindset that embraces change, is adaptable and able to be flexible and agile in their thinking and way of working.
• Supportive of team members and looks for opportunities to contribute to an inclusive environment.
• Determining the relevance and potential risks identified of information that is being analysed whilst upholding confidentiality.
• Have a commitment to excellence – ability to concentrate on detailed tasks for long periods of time, learn from mistakes, a drive to improve and take on feedback.
• Have extensive operational Information Request knowledge & experience
• Have an excellent working knowledge of the Official Information Act 1982, the Privacy Act 2020, and familiarity of other relevant legislation.
• Current CPK at the rank of the vacancy you are applying for (Constabulary only).
• For both Constabulary & Police Employees:
  • Agree to enrol in a leadership programme at the advertised level, at a future date or
  • Have qualified under CEP or a previous Career Progression Framework at the level you are applying for.

This role is Team Leader level. You can refer to Indicators for Success for further information on the requirements

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

This position is covered by a collective agreement and salary will commence between $111,529 and $118,184 dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5:00 pm on Sunday 13 September. Applications may be reviewed prior to the close date as well as contact made with candidates.

If you have any questions about this vacancy, please contact ***************@police.govt.nz