Retail Sales Specialist — In-Store Tech & Services

Vodafone New Zealand Limited; Wellington; On-site; NZD 52,000 - 65,000; Full time

Benefits offered by this job

Southern Cross health insurance

Lifestyle leave

Discounts on One NZ products

Recognition programs

Sales training and mentoring

Job summary

One NZ is hiring a Retail Agent at our Cuba Street store in Wellington. You’ll drive revenue and deliver exceptional customer experiences, guiding customers from discovery to close across mobile, fixed, and digital services.

The role requires a customer-obsessed mindset, strong communication, and a proven sales track record. You’ll join a supportive, health-friendly team with opportunities for career progression and robust benefits.

Qualifications

• Customer-obsessed mindset with excellent communication and interpersonal skills.
• Proven sales achievement with a track record of meeting or exceeding targets.
• Confidence in consultative selling with solution-based approaches.
• Resilience and ability to handle objections positively.
• Experience in telecommunications, technology, or retail sales environments.
• Understanding of both consumer and business customer needs.
• Comfort with rotating shifts including evenings and weekends.
• Motivation to stay current with technology and deepen knowledge.

Responsibilities

• Deliver a high standard of customer experience while maximizing sales opportunities in every interaction.
• Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services.
• Identify customer opportunities and confidently present our product offerings for both business and consumer customers.
• Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions.
• Actively diagnose customer requirements and match them with appropriate One NZ products and services.
• Provide hands-on technical support to customers, assisting with device setup, data transfer, and explaining product features.
• Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions.
• Ensure accurate sales orders and set proper customer expectations for service activation and billing.

Skills

Customer obsession

Communication skills

Sales achievement

Consultative selling

Telecom/retail experience

Consumer and business needs

Shift flexibility

Learning mindset

Commercial mindset

Uncapped commission

Sales training

Job description

One NZ is hiring a Retail Agent at our Cuba Street store in Wellington. You’ll drive revenue and deliver exceptional customer experiences, guiding customers from discovery to close across mobile, fixed, and digital services.

The role requires a customer-obsessed mindset, strong communication, and a proven sales track record. You’ll join a supportive, health-friendly team with opportunities for career progression and robust benefits.