Retail Associate | OPSM | PT | NZ | The Palms | 16

EssilorLuxottica; Papanui-Innes Community; On-site; NZD 30,000 - 36,000; Part time

Job summary

OPSM at The Palms in Shirley, Christchurch, NZ is hiring a Retail Associate (Part-Time, 16 hours per week) to deliver exceptional customer experiences in eyewear retail. You will help customers choose frames and lenses, maintain displays, and process sales with care.

EssilorLuxottica, the parent company, values diversity and flexible scheduling, and provides training. Previous retail or customer-service experience is helpful but not required.

Qualifications

• Customer-first attitude and excellent communication skills.
• Previous experience in retail or customer service is desirable but not essential.
• Comprehensive training will be provided.

Responsibilities

• Greet and assist customers with eyewear selections and accessories.
• Provide knowledgeable advice on frames and lenses.
• Maintain displays and merchandising to attract customers.
• Process sales transactions accurately using POS systems.
• Support inventory tasks including receiving deliveries and stock counts.
• Collaborate with on-site optical professionals to ensure smooth service.
• Attend team meetings and contribute ideas to improve service quality.
• Deliver a high-quality customer experience in a fast-paced retail setting.

Skills

Customer service

Communication

Teamwork

Tools

POS systems

Job description

Retail Associate | OPSM | PT | NZ | The Palms | 16

Location: Shirley, Christchurch, NZ

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

Retail Associate – OPSM at The Palms (Part-Time, 16 Hours)

Join our team at OPSM, a leading optical retail company, as a Retail Associate working 16 hours per week at our The Palms location. This role offers an exciting opportunity to contribute to delivering an exceptional customer experience in a dynamic retail environment focused on eye care and fashion eyewear.

About the Role

As a Retail Associate, you will be the first point of contact for customers seeking optical products and services. Your role will involve understanding customer needs, assisting them with product selection, providing expert advice on eyewear options including frames, lenses, and accessories, and supporting the broader team to meet sales targets. This position is perfect for individuals passionate about customer service, fashion, and health, looking to develop their retail skills within a collaborative setting.

Key Responsibilities

• Greet and engage customers in a friendly, welcoming manner ensuring a positive shopping experience.
• Provide knowledgeable advice on a range of eyewear products, including frame styles, lens types, and care options.
• Assist customers in selecting eyewear that suits their lifestyle, preferences, and optical prescriptions.
• Maintain visual merchandising standards and ensure product displays are attractive and organized.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Support inventory management, including receiving deliveries, restocking, and conducting stocktakes.
• Collaborate with optical professionals on site to facilitate seamless service delivery to customers.
• Participate in team meetings and contribute ideas to improve service quality and store performance.

About You

You bring a customer-first attitude and excellent communication skills, allowing you to build rapport quickly with a diverse customer base. Attention to detail and a passion for retail – especially in fashion or health-related products – will help you excel in this role. Previous experience in retail or customer service is desirable but not essential, as comprehensive training will be provided.

This is a part-time position requiring 16 hours per week, offering a flexible schedule to accommodate personal commitments or study. You will work in a modern retail environment at The Palms, collaborating with a supportive team dedicated to excellence.

Why Consider OPSM?

OPSM is renowned for its dedication to eye health combined with style and innovation. Joining us means becoming part of a company that values diversity, inclusivity, and professional development. We offer opportunities to grow your career within the optical retail industry while making a meaningful difference in customers' lives.

We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.