Retail Assistant - Replenishment

Woolworths Group; Napier; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Sonder 24/7 confidential support

Job summary

Woolworths Group in Napier is seeking a Customer Service role to enhance the shopping experience, assist customers, and support daily store operations. You will help maintain presentation and stock quality, ensuring a welcoming environment for guests.

The role emphasizes customer-centric service, strong communication, and adherence to safety standards, with evening to overnight hours and opportunities to grow within a global retail network.

Qualifications

• Customer-focused approach to enhance loyalty and service quality.
• Strong interpersonal communication and relationship-building abilities.
• Uphold integrity and professional standards in all interactions.
• Attention to detail and proactive issue escalation to management.
• Must be available to work between 4:30pm and 6:30am.

Responsibilities

• Champion Customer Service & Engagement: be highly visible, assist customers, and promptly resolve inquiries and complaints.
• Drive Product Availability & Quality: replenish essentials and fresh food, maintain stock quality and presentation.
• Support Smooth Operations & Standards: collaborate with team for daily operations, maintain store cleanliness and organization.
• Prioritize Safety & Compliance: uphold safety protocols and ensure tasks follow company policies.

Skills

Customer-Centric Focus

Interpersonal Skills

Integrity & Professionalism

Detail-Oriented & Proactive

Flexible availability

Job description

• Provide excellent customer service to enhance the overall shopping experience.
• Support daily store operations by assisting customer needs.
• Maintain strong store presentation to achieve high customer satisfaction.

• Provide excellent customer service to enhance the overall shopping experience.
• Support daily store operations by assisting customer needs.
• Maintain strong store presentation to achieve high customer satisfaction.

Working with Woolworths Supermarkets New Zealand | Te Mahi ki Woolworths Supermarkets New Zealand

With over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day.

We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

What you'll do | Hei mahi

• Champion Customer Service & Engagement: Be highly visible, engage customers with personalized assistance, and promptly resolve inquiries and complaints.
• Drive Product Availability & Quality: Continuously replenish products, focusing on essentials and fresh food, and ensure high standards for stock quality, rotation, and presentation.
• Support Smooth Operations & Standards: Collaborate effectively with the team ("Swarm") for daily operations, maintaining store cleanliness and organization.
• Prioritize Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements.

What you’ll bring | Hei koha

• Customer-Centric Focus: You provide outstanding customer service, consistently focused on maximizing loyalty through personalized support.
• Strong Interpersonal Skills: You possess strong communication and interpersonal skills, enabling effective interactions.
• Integrity & Professionalism: You demonstrate a clear commitment to company values and integrity, consistently upholding professional standards and policies.
• Detail-Oriented & Proactive: You are detail-oriented, ensuring accuracy in your work and proactively escalating issues to management when necessary.
• Flexible availability to work between the hours of 4.30pm and 6.30am

What you'll experience | Ngā Huanga

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

Endless possibilities with Woolworths Group | Ko Woolworths Tātou

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – to create better experiences together for a better tomorrow. Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group | No Woolworths tātou

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

Discover more opportunities with Woolworths Group