Retail Assistant - Merchandise

Woolworths Group Limited; Paraparaumu; On-site; NZD 28,000 - 34,000; Full time

Benefits offered by this job

Team discounts

Sonder support program

Job summary

Woolworths Group NZ is hiring for a Customer Service role to help deliver an outstanding shopping experience in our Wellington area stores. You’ll engage with customers, resolve inquiries and support daily store operations with a friendly, energetic approach.

Join a diverse team that values customer focus, high presentation standards and safe, compliant practices. You’ll contribute to promotions, stock quality and overall store performance while enjoying team discounts and career growth

Qualifications

• Prioritise customer satisfaction through proactive service.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Be highly visible and engage customers with personalised assistance.
• Resolve inquiries and complaints promptly to enhance loyalty.
• Support store presentation, stock quality and merchandising.
• Collaborate with the team to ensure smooth daily operations.
• Uphold safety policies and comply with store procedures.

Skills

Customer service

Communication

Teamwork

Job description

Provide excellent customer service to enhance the overall shopping experience.Support daily store operations by assisting customer needs.Maintain strong store presentation to achieve high customer satisfaction.Working with Woolworths Supermarkets New Zealand | Te Mahi ki Woolworths Supermarkets New ZealandWith over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day.We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!What you'll do | Hei mahiChampion Customer Service & Engagement: Be highly visible, engage customers with personalised assistance, and promptly resolve inquiries and complaints.Ensure Store Presentation & Stock Quality: Monitor stock freshness and quality, ensure clean/organised shelves, and support overall store cleanliness.Drive Promotional Execution: Implement promotional displays and signage, ensuring campaign alignment and accurate point-of-sale materials.Support Smooth Operations: Collaborate effectively with the team (\"Swarm\") to achieve seamless daily operations and contribute to store objectives.Prioritise Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements.What you’ll bring | Hei kohaCustomer-Centric Focus: You provide outstanding customer service, consistently focused on maximising loyalty through personalised support.Strong Interpersonal Skills: You possess strong communication and interpersonal skills, enabling effective interactions.Integrity & Professionalism: You demonstrate a clear commitment to company values and integrity, consistently upholding professional standards and policies.Detail-Oriented & Proactive: You are detail-oriented, ensuring accuracy in your work and proactively escalating issues to management when necessary.What you'll experience | Ngā HuangaTeam discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.Endless possibilities with Woolworths Group | Ko Woolworths TātouWe're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – to create better experiences together for a better tomorrow.Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.Everyone belongs Woolworths Group | No Woolworths tātouWe believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.