Retail Assistant - Availability

Woolworths Group; Bay of Plenty; On-site; NZD 36,000 - 48,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Sonder support program

Global career opportunities

Job summary

Woolworths Group in New Zealand seeks a customer-focused team member to support shop floor operations, assist customers and maintain store presentation. You will help with deliveries, stock accuracy, and daily tasks to ensure a smooth, welcoming shopping environment.

The role emphasizes strong teamwork, safety, and compliance, with opportunities to contribute ideas and grow within a large, diverse retail network serving Kiwi shoppers weekly.

Qualifications

• Customer-centric focus and loyalty-building through personalised support.
• Strong communication and interpersonal skills for effective interactions.
• Commitment to company values, integrity and professional standards.
• Attention to detail and proactive issue escalation to management.

Responsibilities

• Champion Customer Service: be highly visible on the shop floor, assist customers and resolve inquiries and complaints.
• Ensure Store Accuracy: manage inventory and stocktakes, maintain price integrity routines.
• Process Deliveries & Presentations: handle deliveries promptly and keep areas clean and organized.
• Support Daily Operations: collaborate with the team to ensure smooth daily operations.
• Prioritise Safety & Compliance: follow safety protocols and report hazards.

Skills

Customer service

Interpersonal skills

Integrity

Detail oriented

Job description

Roster option 1

Start dayEnd dayStart timeEnd timeFridaySaturday8:30 AM4:30 PM

• Provide excellent customer service to enhance the overall shopping experience.
• Support daily store operations by assisting customer needs.
• Maintain strong store presentation to achieve high customer satisfaction.

Working with Woolworths Supermarkets New Zealand | Te Mahi ki Woolworths Supermarkets New Zealand

With over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day.

We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

What you'll do | Hei mahi

• Champion Customer Service: Be highly visible on the shop floor, engaging customers with personalised assistance and promptly resolving inquiries and complaints.
• Ensure Store Accuracy: Maintain precise inventory control, including verifying stock and conducting stocktakes, and meticulously perform all price integrity routines.
• Process Deliveries & Maintain Presentation: Accurately process deliveries in a timely manner and support store presentation by ensuring areas are clean and organised.
• Support Daily Operations: Collaborate effectively with the team and "swarm" to achieve smooth daily operations and contribute to overall store objectives.
• Prioritise Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements.

What you'll bring | Hei koha

• Customer-Centric Focus: You provide outstanding customer service, consistently focused on maximizing loyalty through personalised support.
• Strong Interpersonal Skills: You possess strong communication and interpersonal skills, enabling effective interactions.
• Integrity & Professionalism: You demonstrate a clear commitment to company values and integrity, consistently upholding professional standards and policies.
• Detail-Oriented & Proactive: You are detail-oriented, ensuring accuracy in your work and proactively escalating issues to management when necessary.

What you'll experience | Ngā Huanga

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

Endless possibilities with Woolworths Group | Ko Woolworths T�tou

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – to create better experiences together for a better tomorrow.

Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group | No Woolworths t�tou

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.

Discover more opportunities with Woolworths Group