Remote Travel Support Specialist

Getaway Travel Agency; Remote; NZD 60,000 - 80,000; Full time

Job summary

A leading travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. The ideal candidate should possess strong communication skills and customer service experience, ideally in travel or hospitality. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. This position offers 100% remote work with flexible scheduling and travel perks.

Benefits

100% remote work with flexible scheduling

Opportunities for growth

Travel perks and discounts

Ongoing training and support

Qualifications

• Strong customer service experience preferably in travel or hospitality.
• High attention to detail in all interactions.
• Proactive in assisting clients with inquiries and bookings.

Responsibilities

• Respond promptly to client inquiries via phone and email.
• Assist with travel bookings and changes.
• Provide information about destinations and agency policies.
• Follow up with clients to confirm trip details.
• Handle client concerns with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

A leading travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. The ideal candidate should possess strong communication skills and customer service experience, ideally in travel or hospitality. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. This position offers 100% remote work with flexible scheduling and travel perks.