Remote Travel Concierge & Customer Service Specialist

Rudybtravel; Auckland; Remote; NZD 48,000 - 62,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Travel perks

Job summary

Rudyb Travel seeks a Travel Customer Service Representative (Remote) to support clients through every travel stage—from initial booking to post-trip follow-up. The role rewards detail-oriented, service-driven individuals who love travel, hospitality, and delivering high-quality experiences.

You will handle inquiries via phone, email, and messaging, assist with bookings, confirm itineraries, and maintain accurate records in the booking system.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication

Customer service

Organization

Tech-savvy

Multitasking

Travel interest

Job description

Rudyb Travel seeks a Travel Customer Service Representative (Remote) to support clients through every travel stage—from initial booking to post-trip follow-up. The role rewards detail-oriented, service-driven individuals who love travel, hospitality, and delivering high-quality experiences.

You will handle inquiries via phone, email, and messaging, assist with bookings, confirm itineraries, and maintain accurate records in the booking system.