Regulatory Support Officer

Auckland Council; North Shore; Hybrid; NZD 62,000 - 65,000; Full time

Benefits offered by this job

Hybrid working option

Job summary

Auckland Council’s Building Consent team is seeking a permanent, full‑time Regulatory Support Officer to join our Albany hub. You will use your organisational and administrative skills to support end-to-end consenting processes and provide a customer‑focused service in a fast-paced environment.

With strong communication and attention to detail, you will handle inquiries, maintain accurate data, and work with SAP and MS Office tools.

Qualifications

• 4 years of experience in business administration and customer service.
• Ability to manage complex databases and information with accuracy.
• Strong written and verbal communication skills.
• Knowledge of building legislation is advantageous (SAP experience is a plus).

Responsibilities

• Provide end-to-end support for all consenting applications under the Building Consent umbrella.
• Deliver high quality customer excellence to internal and external customers.
• Ensure accuracy and consistency of regulatory consent data.
• Handle customer inquiries and complaints related to financial disputes, invoicing, and regulatory applications.

Skills

Customer service

Administration

Communication

Microsoft Excel

Tools

SAP

Job description

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• Permanent, full-time position - Albany Hub
• Opportunity for personal development and professional career growth
• Hybrid working option available upon completion of training

Auckland Council’s Building Consent team is seeking a permanent, full‑time Regulatory Support Officer to join our Albany hub.

You will have the opportunity to use your solid organisational and administration skills to provide process support, ensuring the smooth running of our end-to-end consenting processes for our building consent department. This is a customer focused role that will allow you to be part of our hardworking and supportive team environment.

Our team strives to provide the best quality service possible to our customers. With a “can do” attitude there are real progression opportunities for you within the team and wider Auckland Council. This is a role that sits in a fast‑paced environment, tight deadlines and working at pace delivering quality outcomes.

Day-to-day you could expect to work on:

• To provide end-to-end support for all consenting applications under the Building Consent umbrella.
• Deliver high quality customer excellence to internal and external customers.
• Ensure the accuracy and consistency of regulatory consent data.
• Be responsible for handling all customer inquiries and complaints related to financial disputes, invoicing, and regulatory applications, to ensure satisfactory customer outcomes.

To be successful in this role you will be system savvy, able to easily adapt to new technology, and have previous experience in administration. Your excellent communication skills will help you excel in this customer‑focused role. A proactive nature along with your great attention to detail and understanding of Microsoft Office applications (Word, Excel, etc) will strengthen your application. Having a good understanding of building legislation and previous SAP experience would make your application stand out.

What we will be looking for:

• Excellent written and oral communication.
• Minimum 4 years of previous experience in a business administration and Customer Service role.
• Confidence around working with complex databases and information.
• Experience managing financial account reconciliations & Customer disputes.

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well‑being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: Benefit

The remuneration for this role is $62,192 - $65,000 per annum (Based on skills & experience)

Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.