Recovery Partner - Physical Injury - Gisborne

Marketplace; Gisborne, Auckland; Hybrid; NZD 78,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

9% superannuation contribution

Job summary

ACC is a trusted New Zealand organisation focused on care, recovery and injury prevention. As a Recovery Partner, you’ll support people living with lifelong disability to maximise independence and everyday living.

You’ll build trusted relationships with clients and whānau, understanding goals and coordinating health, disability and community services to help them live more independently. You’ll work with diverse partners across health and community sectors to plan, connect supports, and solve

Qualifications

• Exceptional relationship-building skills.
• A people-centred approach.
• The ability to think through complexity, consider different perspectives and identify real issues.
• Strong communication and influencing skills.
• A collaborative approach to work with clients, whānau, health professionals and other agencies.
• Resilience and adaptability in complex or challenging situations.
• Ownership and accountability for outcomes.
• Curiosity and reflection to learn and improve.

Responsibilities

• Meet with clients/kiritaki and their whānau to understand goals and identify supports.
• Coordinate across health, disability and community services to assemble the right package of supports.
• Develop plans, solve problems and keep actions moving forward.
• Celebrate milestones and navigate difficult conversations when needed.
• See the person beyond injury or disability and understand their aspirations and what a fulfilling life looks like.

Skills

Relationship building

People centred

Complex thinking

Communication

Influencing

Collaboration

Resilience

Ownership

Curiosity

Job description

# Recovery Partner - Physical Injury - Gisborne at Accident Compensation Corporation, Gisborne## Mō tēnei tūranga mahi | About this role**Recovery Partner- Physical Injury*** **Make a lasting difference in the lives of people living with disability.*** **Build trusted relationships with clients/kiritaki and their whānau.*** **Coordinate support across health, disability and community services.****Start date: | Monday 18 January 2027** **About us | Mō mātou** ACC is a trusted and high'performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.acc.co.nz. **About the role | Mō te tūranga mahi** At ACC, we're here to help people get their lives back on track after injury. As a Recovery Partner, you'll play an important role in supporting people who are living with lifelong disability following injury to maximise their independence and live fulfilling, everyday lives. This is a role where relationships matter. You'll become a trusted partner for your clients/kiritaki and their whānau, understanding what matters to them, supporting their goals and helping them navigate what can sometimes be a complex journey. Through this work, you'll contribute to keeping Kiwis safe at work, at home, and everywhere in between. **What does a Recovery Partner do? | He aha ngā mahi a te Recovery Partner?** No two days will be the same. You might start your day meeting with a client/kiritaki and their whānau to understand their goals and identify what could help them live more independently. You could then be working alongside health and disability providers, community organisations or government agencies to coordinate the right support. You'll bring people together, develop plans, solve problems and keep things moving. Sometimes you'll celebrate important milestones; at other times you'll need to have challenging conversations, make difficult decisions or find a way forward when there isn't an obvious answer. Your role is to see the person beyond their injury or disability, understanding their strengths, circumstances, aspirations and what a fulfilling life looks like for them. You'll work with a range of internal and external partners across the health, disability and community sectors, coordinating support around the needs and goals of each client/kiritaki. For more information click here **Salary | Te rārangi utu** **The appointing salary** for this role is based on skills and experience* **Level 1** $77502 - $94,500 or **Level 2**, $90,039 - $100,043**Level1 / Level 2 Appointment Assessment** Appointment level will be determined through the recruitment process based on demonstrated capability and Injury Rehabilitation Case Management experience. Candidates may be appointed at **Band 15 (L1)** or **Band 16 (L2)** In addition, ACC offers a comprehensive benefits package which at present includes an **advantageous superannuation scheme (9% contribution)** with features like no mandatory employee contribution, optional life and income protection insurance. **Click here to determine how we assess** **Level 1 and Level 2**. **About you | Mōu** You will bring:* **Exceptional relationship-building skills.** You establish trust and credibility quickly and engage with empathy, curiosity and respect.* **A people-centred approach.** You see the person, not just their injury or disability, and understand what matters to them.* **The ability to think through complexity,** consider different perspectives, identify the real issues and determine a way forward.* **Strong communication and influencing skills.** You can bring people together, negotiate, have courageous conversations and influence without relying on authority.* **A collaborative approach.** You're confident working with clients, whānau, health professionals, employers and other agencies to achieve shared outcomes.* **Resilience and adaptability.** You can remain calm and constructive when situations are complex or challenging, while maintaining professional boundaries.* **Ownership and accountability.** You follow through on your commitments, make sound decisions and are accountable for outcomes.* **Curiosity and reflection.** You're open to feedback, willing to learn and continually look for ways to improve.* You must hold New Zealand work rights at the time of application.Culturally responsive practice is also important. You'll understand the value of -culturally safe engagement and recognise when support such as using a Kaihāpai specialist can strengthen engagement with kiritaki and whānau. **Your experience | Ō wheako** You may come from a health, disability, rehabilitation, social services, employment, insurance, government or another relationship-intensive background. You might have experience in occupational therapy, social work, nursing, physiotherapy, vocational rehabilitation, disability services, case management, health navigation, employment services, community services or another role where you've supported people through complex circumstances. A health or disability background is an advantage, as is case management experience, but you don't need to have worked at ACC to be successful in this role. What matters most is what you can demonstrate: your ability to build trusted relationships, navigate complexity, coordinate multiple people and services, make sound decisions and achieve meaningful outcomes for people whose lives have been significantly impacted. **Why join us? | Ngā paenga ?** This is an opportunity to do work that genuinely matters. You'll work alongside people at some of the most significant points in their lives and help them identify opportunities, overcome barriers and build confidence in what is possible. You'll be part of a team that takes a disability-first approach, supporting clients/kiritaki to maximise their independence while adjusting to life with disability. If you're a great relationship builder, a thoughtful problem solver and someone who gets satisfaction from helping people achieve things that matter to them, we'd love to hear from you. **Working at ACC | Mō ACC** At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:* Employee networks to support our colleagues from diverse backgrounds.* The option to explore flexible working that suits your needs and ours.**Bring your experience. Bring your curiosity. Bring your ability to make a difference.** **Join ACC as a Recovery Partner.** **How to apply | Me pēhea te tuku tono** Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to **11.55 pm Sunday 8th November 2026** however if an ideal candidate is found we may progress screening and interviewing sooner. Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email [e-mail] quoting the Job Identification number in the Job Info section.## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | Accident Compensation Corporation || Location: | Gisborne || Position type: | Ongoing - Full Time || Category: | Administration || Date listed: | 22-Oct-2026 || Salary range: | N/A || Closing date: | 08-Nov-2026 || Reference: | 1007496\\_1792641129 || Attachment: | No File Attached || File links: | || Website: | www.acc.co.nz |Note: You may be redirected to the employer's careers website.