Recovery Partner Mental Injury - Hamilton

New Zealand Government; New Zealand; On-site; NZD 78,000 - 95,000; Full time

Benefits offered by this job

Benefits package

Strong superannuation

Job summary

ACC in New Zealand is seeking a Recovery Partner - Mental Injury (Level 1) to work directly with clients requiring intensive support after complex mental injuries, including trauma. You will coordinate recovery across whānau, providers and agencies, bringing purpose to challenging cases.

This role exposes you to distressing stories; you will stay grounded, make sound decisions, and contribute to keeping kiwis safe at work and home. The appointing salary depends on skills and experience.

Qualifications

• Experience in mental health, disability, rehabilitation or social services working with complex needs.
• High levels of resilience – you can manage emotionally demanding work without losing effectiveness.
• The ability to build trust with clients in vulnerable, distressed or challenging situations.
• Strong decision-making skills in complex and high-pressure environments.
• Excellent communication skills, including the ability to have difficult conversations.
• A practical, solutions-focused approach to recovery and rehabilitation.
• Ability to work collaboratively across services, providers and agencies.
• Cultural awareness and respect for diverse experiences and backgrounds.
• Confidence working with systems and managing sensitive client information.
• You must hold New Zealand work rights at the time of application.

Responsibilities

• Work directly with clients requiring intensive support after complex mental injuries.
• Coordinate recovery across whānau, providers and agencies to help clients move forward.
• Manage emotional pressure in distressing situations and make sound decisions in challenging contexts.
• Contribute to keeping New Zealanders safe at work, home, and everywhere in between.

Skills

Mental health experience

Resilience

Trust building

Decision making

Communication

Solutions-focused

Collaboration

Cultural awareness

Data handling

NZ work rights

Job description

• Work with clients experiencing trauma, sensitive claims, and complex recovery journeys
• Make a genuine impact in a role that is both emotionally challenging and rewarding
• Join a supportive team where resilience and wellbeing matter

Start Date : Monday 18 January 2027

About us | Mō mātouACC is a trusted and high'performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.acc.co.nz.

About the role | Mō te tūranga mahiAs a Recovery Partner - Mental Injury (Level 1), you will work directly with clients who require intensive support following complex mental injuries, including those arising from sexual harm and other highly sensitive trauma. You will coordinate recovery support across whānau, providers and agencies to help clients move forward. This role comes with both challenge and purpose. You will be exposed to distressing situations, difficult stories, and complex client needs. You'll need to stay grounded, manage emotional pressure, and make sound decisions in situations that don't always have easy answers. You'll be working in a fast-paced environment where there is always someone who needs your support. It's not for everyone. But for the right person, it's incredibly meaningful work - helping people through some of the hardest moments in their lives and contributing to keeping Kiwis safe at work, at home, and everywhere in between.

About the role and salary : At ACC, your wellbeing matters too - you'll be backed by supportive leadership and access to wellbeing support, tools and resources to help you thrive at work The appointing salary for this role is based on skills and experience

• Level 1 $77502 - $94,500 or Level 2, $90,039 - $100,043
• Level1 / Level 2 Appointment AssessmentAppointment level will be determined through the recruitment process based on demonstrated capability and Injury Rehabilitation Case Management experience. Candidates may be appointed at Band 15 (L1) or Band 16 (L2) In addition, ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.

Click here to determine how we assess Level 1 and Level 2. To learn more about a Recovery Partner Mental Injury's typical day. click here

About you | Mōu You will bring :

• Experience in mental health, disability, rehabilitation or social services working with complex needs
• High levels of resilience - you can manage emotionally demanding work without losing effectiveness
• The ability to build trust with clients in vulnerable, distressed or challenging situations
• Strong decision'making skills in complex and high'pressure environments
• Excellent communication skills, including the ability to have difficult conversations
• A practical, solutions'focused approach to recovery and rehabilitation
• Ability to work collaboratively across services, providers and agencies
• Cultural awareness and respect for diverse experiences and backgrounds
• Confidence working with systems and managing sensitive client information
• You must hold New Zealand work rights at the time of application

Self-screening check : Please consider this role carefully. The position involves regular exposure to trauma, mental injury and sensitive claims. Successful applicants will be able to demonstrate strategies for maintaining resilience, professional boundaries and personal wellbeing while supporting clients through complex recovery journeys.

Working at ACC | Mō ACCAt ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that :

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

Applications will close 11.55 pm Sunday 9 November 2026

For accessibility support or pātai (questions), email [e-mail] quoting the Job Identification number in the Job Info section.