Project Manager – Customer Readiness

Madison Recruitment; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Auckland is seeking an experienced Project Manager to support a high-profile infrastructure programme. You will coordinate activities that enhance customer readiness, engage with various stakeholders, and manage programme reporting. The ideal candidate has over 5 years of project management experience, particularly in customer service or transport environments. This role offers a competitive hourly rate and flexible working options.

Benefits

Competitive hourly rate

Flexible working options

Qualifications

• 5+ years of project management experience.
• Experience in customer service or transport-related environments is preferred.
• Ability to manage schedules and financial forecasts.

Responsibilities

• Coordinate activities that enhance customer readiness.
• Liaise with working groups focused on customer experience.
• Manage programme reporting.

Skills

Project management

Customer experience

Stakeholder engagement

Communication

Negotiation skills

Education

Qualification in transport or operations management

Job description

Competitive hourly rate + flexible working options

Are you an experienced project manager with a strong background in customer experience and operational delivery? We’re seeking a proactive and organised professional to support key initiatives within a high-profile infrastructure programme.

About the Role

This role is part of a customer-focused workstream within a major infrastructure project. You’ll be responsible for coordinating and delivering activities that enhance customer readiness across multiple teams.

Key responsibilities include:

• Liaising with working groups focused on customer experience and service mobilisation.
• Collaborating with internal and external stakeholders across operations, maintenance, and delivery teams.
• Managing schedules, financial forecasts, and programme reporting.
• Ensuring infrastructure and customer-facing elements are ready for launch at key locations.

What You’ll Bring

• A relevant qualification in transport, operations management, or a related field.
• 5+ years of project management experience, ideally in customer service or transport-related environments.
• Strong communication, stakeholder engagement, and negotiation skills.
• Ability to thrive in a dynamic, multi-stakeholder setting.
• Experience with operational mobilisation projects is advantageous.