Product Manager

BNZ; Wellington, Auckland; Hybrid; NZD 120,000 - 160,000; Full time

Job summary

BNZ is seeking a permanent, full‑time Product Manager to lead the home lending origination platform. Based in Wellington or Auckland, this hybrid role blends in‑office collaboration with flexible work patterns to drive the product vision and outcomes for bankers and customers.

You will partner with delivery, technology, risk and frontline teams to translate problems into clear priorities, manage the backlog, and support governance, releases and business readiness for upcoming releases.

Qualifications

• Experience in product management, delivery, business analysis or financial services.
• Ability to translate real‑world pain points into clear product outcomes.
• Experience working in complex change or transformation environments.
• Strong stakeholder management across product, delivery, technology, risk, legal and operations.
• Excellent written and verbal communication with data‑driven prioritisation.

Responsibilities

• Deliver and design the product vision for BNZ’s home lending origination platform, translating strategy into priorities and requirements.
• Collaborate with stakeholders and frontline teams to turn customer and banker problems into clear product outcomes.
• Prioritise the backlog of enhancements and process improvements to simplify the home lending experience for bankers and improve adoption.
• Support delivery governance, release planning and business readiness for upcoming releases.
• Monitor platform performance, customer feedback, operational issues and regulatory obligations to ensure safety and usability.

Skills

Product management

Delivery experience

Business analysis

Technology delivery

Financial services

Stakeholder management

Tools

Salesforce

Job description

About the Role

This is a permanent, full time opportunity which can be based in Wellington or Auckland. It is a hybrid role with three days in the office and two days where you can work flexibly.

Day‑to‑Day Tasks

• Deliver and design the product vision for BNZ’s home lending origination platform, translating product and bank strategy into clear priorities, outcomes and requirements that bring the future home lending experience to life.
• Work closely with stakeholders and frontline teams to turn customer and banker problems into clear, deliverable product outcomes.
• Prioritise the backlog of enhancements and process improvements that simplify the home lending experience for bankers and improve adoption of BNZ’s lending origination platform.
• Support delivery governance, release planning, stakeholder engagement and business readiness for upcoming home lending technology releases.
• Monitor live platform performance, customer and banker feedback, operational issues and regulatory obligations to ensure the platform remains safe, compliant and easy to use.

Future Projects

You’ll be part of the product team leading the future of home lending at BNZ. Our team is at the front of the decision‑making that shapes BNZ’s home lending origination platform (C360) — the core system bankers use to manage home lending applications. Current and upcoming work includes digital top‑ups, refinance journeys, broker and banker origination improvements, document generation, drawdowns, settlements and adoption uplift. You’ll help set the direction, make the right product calls and bring to life simpler, faster and better lending experiences for customers and bankers.

Team Culture and Environment

You’ll be joining a small, collaborative and highly engaged Home Lending Value Chain Product team. We work closely with delivery, technology, business, frontline and operations teams across BNZ. The environment is fast‑paced, supportive and outcome‑focused. We care deeply about making home lending simpler for customers and easier for bankers. We enjoy solving complex problems together, challenging each other constructively, and celebrating progress along the way. You’ll be encouraged to bring ideas, ask questions, take ownership and work with pace while staying grounded in good product discipline and strong governance.

What Makes It Exciting

The most exciting part is the opportunity to help change how home lending works at BNZ. You’ll be working on projects that make it easier for customers to apply for lending and easier for bankers to support them. Home lending is one of the biggest financial decisions many people make, so the work has real meaning and visible impact. You’ll help shape simpler, faster and more connected lending experiences, and see your decisions make a difference for customers, bankers and BNZ.

Attributes for Success

• Product management, delivery, business analysis, technology delivery or financial services experience.
• Strong understanding of customers, bankers and operational teams, with the ability to translate real‑world pain points into clear product outcomes.
• Experience working in complex change or transformation environments.
• Strong stakeholder management skills, with the confidence to influence across product, delivery, technology, risk, legal, operations and frontline teams.
• Good judgement and the ability to balance customer experience, colleague experience, risk, compliance and delivery constraints.
• Strong written and verbal communication skills, with the ability to make complex topics simple and easy to understand.
• Comfortable working with data, insights, customer feedback and operational information to support prioritisation and decision‑making.
• High ownership, curiosity and accountability, with a bias toward solving problems and following through.
• Experience in banking, lending, home lending, customer origination platforms or Salesforce‑based environments would be advantageous but is not essential.
• A collaborative, positive and practical approach, with the ability to build trust and work well in a fast‑moving team.

Application Notes

Please note applications close on Monday 7 September 2026. Applications will be reviewed as they are received and may close advertising early.

Closing Date

Closing Date: 07 September 2026. Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.

About Us

We are the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.