Policy Servicing Team Lead - Insurance Operations

AIG; Auckland; On-site; NZD 85,000 - 115,000; Full time

Job summary

A leading insurance provider based in Auckland is seeking a Client Policy Servicing Lead to oversee day-to-day operations and lead a dedicated team. In this pivotal role, you'll ensure that service levels, KPIs, and quality standards are consistently achieved or exceeded. The ideal candidate will have a proven background in insurance operations, along with strong communication and analytical skills. You'll collaborate closely with various stakeholders, driving efficiencies and facilitating necessary training for process improvements.

Benefits

Comprehensive benefits program

Focus on health and financial security

Professional development opportunities

Qualifications

• Advanced proficiency in Microsoft Word and Excel required.
• Proven operations experience within insurance or financial services is critical.
• Strong communication skills with stakeholders, including senior leaders.

Responsibilities

• Oversee resources to process business requirements within service levels.
• Drive changes for efficiency improvements.
• Act as the escalation point for policy booking issues.
• Lead meetings to implement process improvements.
• Provide project support as a senior stakeholder.

Skills

Excellent computer skills

Strong communication skills

Analytical and problem-solving abilities

Experience in operations within insurance

Excellent time-management skills

Adaptable team player

Outcome-driven mindset

Fluent English

Tools

Microsoft Word

Microsoft Excel

Job description

A leading insurance provider based in Auckland is seeking a Client Policy Servicing Lead to oversee day-to-day operations and lead a dedicated team. In this pivotal role, you'll ensure that service levels, KPIs, and quality standards are consistently achieved or exceeded. The ideal candidate will have a proven background in insurance operations, along with strong communication and analytical skills. You'll collaborate closely with various stakeholders, driving efficiencies and facilitating necessary training for process improvements.