Part-time Sales Assistant

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 28,000 - 34,000; Part time

Job summary

Burberry Pacific Pty Ltd in Auckland CBD is seeking a Client Advisor for the Christmas Casual season to assist customers with a premium shopping experience and to support sales targets.

You will greet customers, explain services, upsell, and maintain store standards while working with a diverse team in a dynamic retail environment.

Qualifications

• Strong communication skills with the ability to listen actively and engage thoughtfully.
• A problem solver who can identify issues, evaluate solutions, and make informed decisions.
• A team player who values collaboration and can work towards common goals.
• Effective time management, prioritizing tasks efficiently.
• Flexibility to adapt to evolving needs of the business and customers.

Responsibilities

• Assist customers in expressing their personality and shopping preferences.
• Engage in the sales process by providing product insights, upselling and cross-selling where appropriate.
• Ensure customers are registered on the Golden App for segmentation and profiling.
• Explain in-store and after-sales services, pricing and timing of all available services.

Skills

Communication skills

Team player

Time management

Customer service

Sales experience

Job description

Offer a warm welcome to the clients, making everyone feel part of the Global Golden Community.

Assist customers in expressing their personality trough their ideal dream look, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Actively promote and introduce co-creation services as a key element of the costumer experience

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.

Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling.

Cultivate and sustain positive customer relationships by making the clients fell relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Explain to the customer in-store and after-sales services, pricing and timing of all services available

Brand & Product

Passionately convey the brand’s Heritage and vision to clients, representing its values authentically.

Gain a deep understanding of GG iconic products/elements and share the company’s vision and projects to clients with passion

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are showcased accordingly with the brand's image and standards.

Operations & Compliance

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards

Job Requirements

Strong communication skills, with the ability to listen actively and engage thoughtfully

A problem solver who can identify issues, evaluate solutions, and make informed decisions.

A team player who values collaboration and can work towards common goals.

Effective time management, prioritizing tasks efficiently.

Flexibility to adapt to the evolving needs of the business and our customers.

Fluency in English. Additional language knowledge will be considered as plus, reflecting our commitment to a diverse and inclusive workforce

Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)

Sales background: previous experience preferably in retail/ Customer service sector

Client Advisor, Christmas Casual (Westfield Newmarket)

Burberry Pacific Pty Ltd

Auckland CBD, Auckland, NZ