Part Time Retail Assistant | Whittaker's

Lagardere AWPL Travel Retail; Queenstown; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Parking – Free airport parking for our

Staff Discounts – exclusive discounts

Career Development – Better Together

Paid Parental Leave – up to 18 weeks

Employee Referral Program – rewards

Wellbeing Leave & EAP – TELUS Health 7

Dynamic airport environment

Job summary

LagardèreAWPL Travel Retail – Queenstown, NZ invites you to join as a Team Leader in the arrivals terminal. You’ll lead the front-line team and act as Counter Manager for ONE NZ, delivering VIP customer service and guiding travellers to solutions.

The roster is Tuesday to Saturday, 11am–7:30pm. You’ll coordinate staff, manage stock, and uphold brand standards while representing both ONE NZ and LagardèreAWPL.

Qualifications

• You’ve got the gift of the gab and love engaging with all kinds of people.
• Retail, sales, or telco-related experience is a big plus.
• Professional appearance, friendly and presentable.

Responsibilities

• Lead the arrivals-terminal team: coordinate staff, ensure smooth shift operations, and uphold service standards.
• Represent ONE NZ at the counter: guide customers to solutions and share knowledge of ONE NZ’s plans and services.
• Deliver VIP-style customer service—fast, friendly, professional.

Skills

Retail experience

Sales experience

Telco experience

Customer service

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Lagardere AWPL Travel Retail – Queenstown, South Island

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

Be the face of ONE NZ!

The Role:

As a Team Leader in our arrival's terminal, you’ll lead the front-line team and deliver an exceptional customer experience. You’ll serve as a Counter Manager for ONE NZ and as the first point of contact for travellers arriving in New Zealand. You’ll drive sales, coordinate the team, and ensure smooth daily operations while representing both ONE NZ and LagardèreAWPL.

The roster for this role is: Tuesday - Saturday from 11am-7:30pm

What You’ll Do:

• Lead the arrivals-terminal team: coordinate staff, ensure smooth shift operations, and uphold service standards.
• Represent ONE NZ at the counter: share your knowledge of ONE NZ’s plans, devices, and services, and guide customers to the right solution.
• Deliver VIP-style customer service - fast, friendly, professional.
• Maintain store presentation: keep the counter attractive, organised, and aligned with brand standards.
• Handle transactions efficiently while managing stock, customer queries, and team coordination.

What Makes You a Perfect Fit?

• You’ve got the gift of the gab and love engaging with all kinds of people.
• You have retail, sales, or telco-related experience (e.g. mobile phone stores, telecommunications sales/support, or similar) — this is a big plus!
• You take pride in your appearance and image; you’re professional, friendly, and presentable.
• You’re flexible for early starts, late finishes, weekends & public holidays – because airport life never stops!
• You’re legally able to work in NZ and can obtain an Airport Aviation Security ID Card.

Perks & Benefits:

• Parking – No one likes paying for it! We offer free airport parking for our employees
• Staff Discounts – You'll get exclusive discounts on products in our stores + extra savings on water and hot beverages
• Career Development – Our Better Together development program offers opportunities to upskill, take on new challenges, and grow your career within our vibrant network
• Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
• Employee Referral Program – Refer your awesome network to our team and if they’re hired, you’ll receive a reward + you’ll go into the running to win an end-of-year bonus
• Wellbeing Leave & Employee Assistance Program – From day one our permanent employees receive a paid Wellbeing Leave day, and everyone has access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it
• Work in a Dynamic Airport Environment – Where no two days are the same!

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.