Online Assistant

Woolworths Supermarkets; Wellington; On-site; NZD 28,000 - 34,000; Full time

Benefits offered by this job

Everyday Rewards team card

Banking and insurance discounts

Global and local career opportunities

Job summary

Woolworths Supermarkets New Zealand is hiring a customer-focused team member to pick and pack online orders with care, accuracy and safety. You’ll communicate with other departments about substitutions and stock, and help ensure our online customers have a seamless shopping experience.

We value friendly, proactive teammates who enjoy working in a fast-paced environment, can stand on their feet for shifts, and bring a positive attitude to every interaction with customers and colleagues.

Qualifications

• Understanding good customer service.
• Ability to help make customer-first decisions aligned to processes and systems.
• Strong teamwork and effective communication.

Responsibilities

• Picking and packing orders accurately, efficiently and safely for online customers.
• Communicating with other departments regarding substitutions and stock and other enquiries.
• Demonstrating a positive attitude towards Health and Safety for yourself and others.

Skills

Customer service

Teamwork

Communication

Standing/Walking

Friendly attitude

Job description

Working with Woolworths Supermarkets New Zealand | Te Mahi ki Woolworths Supermarkets New Zealand

With over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day.

We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

About the Role | Mō te Tūranga

• Picking and packing orders accurately, efficiently and safely for our online customers
• Communicating with other departments regarding any out of stocks, substitutions and other enquiries relating to online customer enquiries
• Demonstrating a positive attitude towards Health and Safety for yourself and others around you

About You | Mōu

In this customer-focused role we are looking for our new team member that:

• Understands good customer service.
• Help us make customer first decisions aligned to our processes and systems
• Work well within our team and communicate effectively
• A willingness to work on your feet for the duration of your shift
• Most important a friendly smile and welcoming attitude

Our Benefits | To Tatou Painga

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work including:

• Everyday Rewards team card, providing a range of benefits including discounts and bonus points for groceries and discounted online shopping delivery.
• Banking and insurance (health, life etc) discounts
• Global and local career opportunities

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.