New Zealand Service Technician Supervisor

Adecco; Auckland; On-site; NZD 30,000 - 60,000; Full time

Job summary

A leading recruitment agency seeks a Service Technician Supervisor in Auckland. You will lead a team of Technicians, manage service operations, and liaise with Customers. The role requires strong leadership, organizational skills, and a commitment to safety. Benefits include a company vehicle, mobile phone, health insurance, and a permanent position promoting work-life balance. Applicants should have NZ residency or a valid work permit.

Benefits

Company vehicle available for personal use

Mobile phone and laptop

Overtime available

Employer superannuation contribution

Bonus incentive plan

Leave loading paid

Contributory health insurance plan

Uniform provided

Tools and test equipment provided

Qualifications

• Proven record of leadership experience managing a team.
• Ability to travel for work as required.
• Knowledge of safe work practices in maintenance.

Responsibilities

• Lead and manage a team of skilled Technicians.
• Provide technical analysis and advice to Customers.
• Manage the company's after-market business effectively.

Skills

Leadership experience

Strong organizational skills

Communication skills

Electrical-mechanical aptitude

Proficient with Microsoft products

Education

Trade qualifications (beneficial but not required)

Tools

Forklift licence

Electrical licence

Job description

New Zealand Service Technician Supervisor

The Field Service Supervisor will lead, motivate and mentor a team of three Field Service Technicians, delegating tasks and managing workloads. You must be capable of providing hands‑on support as required to Customers, Technicians and Business partners to resolve complex issues ensuring compliance with company procedures and safety standards. As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

DUTIES & RESPONSIBILITIES

The role will be based in the Penrose office, and you will manage a small team of skilled Technicians. You are expected to have a proven record of leadership experience, including a history of implementing change, training and improvement to an established team of Technicians. The ability to travel is an essential component of this role, as is a track record of building strong, loyal and respectful relationships with Customers, Management and Service Teams.

• Be an effective, reliable business partner and successfully manage the company’s after‑market business.
• Lead and manage field service personnel, identify training requirements, provide feedback through the personnel annual review process and coach a team of Technicians focusing on continuous improvement of skills and exceptional customer service methodology.
• Liaise with Customers and provide technical analysis, assessment and advice on maintenance, potential equipment upgrades and/or improvements.
• Actively pursue preventative maintenance agreements with key accounts to promote year‑over‑year revenue growth and meet budget targets as defined by the organization.

KNOWLEDGE, SKILLS & ABILITIES

• Self‑motivated to perform at a high level with a sense of urgency to achieve.
• Strong organisational skills and ability to multi‑task in a challenging industrial environment.
• Trained in safe work practices and the use of SWMS and JSA in reactive and preventative maintenance situations.
• Proficient with Microsoft products, with good comprehension skills and effective communication.
• Good electrical‑mechanical aptitude; trade qualifications are beneficial but not required.
• Current forklift licence and restricted electrical licence, or the ability to obtain them, is essential.

BENEFITS

• A company vehicle available for general personal use.
• Mobile phone and laptop for business use.
• Overtime available based on customer needs and business requirements.
• Employer superannuation contribution.
• A bonus incentive plan based on achieving set criteria, paid annually.
• Leave loading paid on annual leave taken.
• Contributory health insurance plan.
• Work schedule is primarily Monday to Friday, promoting work‑life balance.
• Uniform including safety equipment provided.
• Tools and test equipment to carry out repairs and maintenance are available for use.
• The position is permanent, ensuring job security and stable employment.

Applicants for this position should have NZ residency or a valid NZ work permit.

To be considered for this position please apply online and attach a current CV and any relevant employment‑related certificates. For further information please contact Jayatri Chandra on 027 296 0577.

Equal Employment Opportunity Statement: We are committed to equal opportunity, inclusion and diversity, and we encourage applications from all qualified candidates.