National Retailer Support & Accessories Manager

Giltrap; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Ongoing training and qualifications

Health and wellbeing CARE Programme

Birthday paid day off

Two paid volunteer days

Job summary

Giltrap Group in New Zealand is seeking a National Retailer Support & Accessories Manager to lead retailer relationships and grow genuine parts and accessories sales across our network. You will manage parts inquiries, coordinate campaigns, and oversee retailer data processing while working with credit, discounts and returns in line with policy.

The role includes regional retailer visits and cross-functional collaboration.

Qualifications

• Experience in automotive aftersales, parts, accessories, customer service or retailer network support.
• Strong relationship-building and customer service skills.
• Commercial awareness and ability to identify and drive sales opportunities.
• Excellent organisational, problem-solving and communication skills.
• Experience with order management, sales reporting, returns processes, and retailer support functions.

Responsibilities

• Acting as the primary contact for retailer parts management and accessory enquiries.
• Build and maintain strong retailer relationships to improve engagement and performance.
• Develop and support parts/ accessories sales and marketing campaigns, including promotions and launches.
• Monitor retailer sales orders and ensure timely processing of retailer data.
• Manage Vehicle Marketing Expenditure (VME) budgets and campaign delivery.
• Provide insights to improve retailer service, operations and sales.
• Support credit, discount approvals, and returns processes per policy.
• Conduct regular retailer visits to strengthen partnerships and identify growth opportunities.

Skills

Relationship building

Customer service

Commercial awareness

Organizational skills

Problem solving

Communication

Excel

Order management

Sales reporting

Returns processing

Retailer support

Microsoft Office

Education

nil

Tools

nil

Job description

National Retailer Support & Accessories Manager

Join Motorcorp Distributors as our National Retailer Support & Accessories Manager!

Are you passionate about building strong retailer relationships anddriving parts sales growth? We have an exciting opportunity for a motivated National Retailer Support & Accessories Manager to join our team. This role offers the chance to make a significant impact across our national retailer network while supporting the growth of genuine parts and accessories sales.

Your key responsibilities will include:

• Acting as the primary point of contact for retailer parts management and accessory enquiries, ensuring timely and professional support.
• Building and maintaining strong relationships with retailers to improve engagement, service levels, and business performance.
• Developing and supporting parts and accessories sales and marketing campaigns, including seasonal promotions, model launches, and lifestyle initiatives.
• Monitoring retailer sales orders, resolving issues, and ensuring accurate and timely processing of retailer data.
• Managing approved Vehicle Marketing Expenditure (VME) budgets and supporting effective campaign delivery.
• Providing insights and recommendations to enhance retailer service, operational efficiency, and sales performance.
• Supporting credit, discount approval, and returns processes in line with company policies.
• Conducting regular retailer visits to strengthen partnerships and identify opportunities for growth and improvement.

About You

Are you currently working in automotive aftersales, parts, accessories, customer service, or retailer support and looking for your next challenge? Perhaps you have experience managing retailer relationships, coordinating sales programmes, or driving commercial performance and are ready to take the next step in your career.

Our ideal candidate will have:

• Experience in automotive aftersales, parts, accessories, customer service, or retail network support.
• Strong relationship-building and customer service skills.
• Commercial awareness and a proven ability to identify and drive sales opportunities.
• Excellent organisational, problem-solving, and communication skills.
• Experience with order management, sales reporting, returns processes, and retailer support functions.
• Strong Microsoft Office skills, particularly Excel.
• The ability to work collaboratively across multiple stakeholders and build lasting partnerships.

Ideal for an experienced leader with a background in automotive parts, aftersales, accessories, retailer support, or network operations, who is looking to take the next step in a commercially focused, relationship-driven role here at Motorcorp NZ.

What We Offer

When you join Giltrap Group, you're joining New Zealand's leading automotive group. We provide training, ongoing support, and genuine career prospects. You'll enjoy a competitive pay rate paired with a generous commission structure and work vehicle, and access to:

• Ongoing training and opportunities to gain qualifications: We invest in your professional growth with continuous learning and development programmes.
• Comprehensive CARE Programme for Health and Wellbeing: Our CARE Programme includes initiatives to support your physical, mental, and general wellbeing.
• A paid day off on your birthday: Celebrate your special day with a paid day off on your birthday.
• 2 paid days off to volunteer: Give back to the community with two paid days off to volunteer at a community organisation

About Us

At Giltrap Group, we're more than just a business - we're a family-owned New Zealand company with a passion for cars and a commitment to our people. Our shared vision is to be a great New Zealand company driven by the love of cars. We excel in customer service and build enduring partnerships, by valuing each other, working together, and going the extra mile every time.