Motel Manager - Full-Time, Guest Experience Leader

Massey University - Te Kunenga Ki Pūrehuroa; Manawatū-Whanganui; On-site; NZD 39,000 - 47,000; Full time

Job summary

Massey University - Te Kunenga Ki Pūrehuroa seeks a full-time Motel supervisor to manage the Rosecity Motel operations. You will lead reservations, reception, housekeeping, and guest services, ensuring smooth daily activity and compliance with health and safety standards.

You will develop budgets, oversee procurement, manage staff, and maintain guest satisfaction. The role requires a proactive leader capable of coordinating a small team and sustaining long-term stakeholder relations.

Qualifications

• Bachelor or higher qualification in hospitality, management, administration or related business area.
• Or more than 3 years of relevant work experience.
• Remuneration of $28-$34 per hour.
• 40 hours per week guaranteed.

Responsibilities

• Oversee and manage all aspects of the motel operation, including reservations, reception, room service and housekeeping.
• Ensure health and safety measures and maintenance of garden and property.
• Plan and administer budgets and manage bookkeeping functions.
• Organise and oversee purchasing and procurement activities.
• Maintain accurate records of financial transactions.
• Recruit, train and supervise staff to ensure high service standards.
• Develop and update business policies and service standards.
• Coordinate staff duties for efficient operation.
• Maintain motel website and publish promotional offers.
• Provide guests with local information and arrange tours/transport as requested.
• Assess and improve customer satisfaction continuously.

Skills

Staff supervision

Customer service

Budget planning

Education

Bachelor or higher qualification in hospitality/management or related business field

Job description

Massey University - Te Kunenga Ki Pūrehuroa seeks a full-time Motel supervisor to manage the Rosecity Motel operations. You will lead reservations, reception, housekeeping, and guest services, ensuring smooth daily activity and compliance with health and safety standards.

You will develop budgets, oversee procurement, manage staff, and maintain guest satisfaction. The role requires a proactive leader capable of coordinating a small team and sustaining long-term stakeholder relations.