Mental Health Intake & Triage Clinician

Health New Zealand - Te Whatu Ora Hutt Valley; Wellington; On-site; NZD 70,000 - 100,000; Full time

Job summary

Zimmer Biomet is recruiting for an Upper Extremities Clinical Support Representative to assist surgeons and theatre teams in Wellington and the lower North Island. The role suits someone with orthopaedic or medical device clinical support background, or allied health professionals with strong upper limb knowledge.

Key duties include providing clinical service, case support, in-service training and collaboration with the Sales team to meet annual targets. Travel within the territory is frequent.

Qualifications

• Clinical credibility and ability to convey complex information clearly.
• Strong communication with surgeons, theatre teams and healthcare professionals.
• Ability to learn and apply product knowledge quickly.

Responsibilities

• Provide high-quality clinical service and case support to customers.
• Build relationships with surgeons, registrars, nurse unit managers and theatre staff.
• Support utilization of Zimmer Biomet solutions by selecting the right products for patients.
• Lead in-service training and engage nurses, registrars and surgeons as needed.
• Ensure timely return and tracking of instrument sets post-procedure.
• Develop surgeon-specific surgical technique and workflow documentation.
• Assist Sales in executing plans and meeting targets.

Skills

Communication

Clinical collaboration

Organization

Rapid learning

Proactive mindset

Education

Degree in Health/Nursing/Physiotherapy/Science/Business/Marketing

Job description

Clinical Support Representative - Upper Extremities

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

**What You Can Expect**

We're looking for a clinically driven **Upper Extremities Clinical Support Representative** to support surgeons, theatre teams and healthcare professionals in **Wellington and the lower North Island.** This role is ideal for someone who thrives in the operating theatre, enjoys being a trusted clinical partner, and takes pride in delivering exceptional patient-focused support.

You may come from an established **orthopaedic or medical device clinical support background**, or you may be an **Allied Health professional (such as a Physiotherapist)** with strong upper limb anatomy knowledge who is ready to transition into the medical device space.

What matters most is your clinical credibility, attention to detail, and commitment to delivering outstanding support in high-pressure environments.

**How You'll Create Impact**

• Support sales objectives by providing high-quality clinical service, advice and case support to customers
• Build and maintain strong professional relationships with surgeons, registrars, nurse unit managers, theatre staff, CSSD teams and other key stakeholders
• Drive appropriate utilisation of Zimmer Biomet solutions by ensuring the right product is available for the right patient
• Manage nurse, registrar and surgeon engagement through lead identification, case management and structured product in-service training
• Ensuring timely return and tracking of instrument sets post-procedure
• Developing and maintaining surgeon-specific surgical technique and workflow documentation
• Provide case support outside your defined territory when required
• Actively support the Sales team in the execution of the Sales Plan and achievement of annual targets

**What Makes You Stand Out**

Essential

• Degree qualification in Health, Nursing, Physiotherapy, Science, Business, Marketing or a related discipline
• Strong communication skills with the ability to build trust and influence clinical stakeholders
• Ability to become technically proficient across the assigned product portfolio
• Excellent organisational and time management skills
• Ability to quickly learn and retain complex clinical and technical information
• A proactive, positive and solutions-focused mindset

Desirable

• Previous experience working in an operating theatre environment
• Working knowledge of the medical device or orthopaedic industry
• Previous experience in sales or clinical support (healthcare preferred)

Travel Expectations

• Frequent travel within the assigned territory (up to 90%)
• Occasional out-of-territory, or overseas travel as required

EOE/M/F/Vet/Disability