Marine Technician

The Waterfront Group; Hamilton; On-site; NZD 65,000 - 95,000; Full time

Job summary

The Waterfront Group is seeking a skilled Marine Technician to maintain, repair, and diagnose Mercury, Yamaha and Suzuki engines and marine systems. You will ensure vessels operate safely, efficiently, and to manufacturer specifications, with a strong focus on quality workmanship and customer service.

Responsibilities include routine maintenance, diagnostics, on-site repairs, and clear communication with customers.

Qualifications

• Minimum 5 years hands-on experience as a marine technician with Mercury, Yamaha, and Suzuki outboards preferred.
• Mercury Marine certifications or equivalent training are highly desirable.
• Strong understanding of marine electrical, fuel, and cooling systems.

Responsibilities

• Perform routine maintenance and repairs on Mercury, Yamaha, and Suzuki engines and systems.
• Diagnose issues and troubleshoot engine performance and electrical problems.
• Install and commission new engines and marine systems, with proper wiring and fitment.
• Maintain detailed service records and communicate with customers clearly.
• Adhere to safety protocols and environmental/maritime regulations.

Skills

Mercury/Yamaha/Suzuki engines

Electrical systems

Diagnostics tools

Customer service

Reading schematics/manuals

On-site repairs

Strong communication

Education

High school diploma

Marine mechanics certification

Tools

Mercury CDS G3

Job description

Reporting to the Service Manager, the Marine Technician possesses expert knowledge in the maintenance, repair, and troubleshooting of Mercury, Yamaha and Suzuki marine engines and systems. As a Marine Technician, you will be responsible for ensuring that vessels powered by Mercury, Yamaha or Suzuki engines are operating safely, efficiently, and in accordance with manufacturer specifications. This role requires a detail-oriented individual with a passion for marine technology and a strong commitment to providing exceptional customer service.

Summary of Responsibilities:

Engine Maintenance & Repair

• Perform routine maintenance and repairs on a variety of Mercury outboard, inboard, and sterndrive engines.
• Diagnose and troubleshoot issues related to engine performance, electrical systems, fuel systems, cooling systems, and propulsions.
• Conduct engine tune-ups, oil changes, fuel filter replacements, and other routine services as per Mercury specifications.
• Strong understanding of onboard AC & DC electrics/accessories

Diagnostics & Troubleshooting

• Use specialized diagnostic tools, including Mercury's proprietary systems, to identify issues and provide accurate repairs.
• Read and interpret engine diagnostics codes and service manuals to ensure precise and efficient repairs.
• Collaborate with customers and the service team to provide updates on repair status and explain technical issues in layman’s terms.
• Installation & Commissioning:
• Install new Mercury engines and marine systems, ensuring proper fitment, wiring, and alignment.
• Test and commission engines post-installation to confirm they meet safety and performance standards.

Customer Service & Support

• Communicate effectively with customers to understand their service needs, provide estimates, and recommend solutions.
• Advise customers on preventive maintenance to enhance engine performance and longevity.
• Deliver high levels of customer satisfaction by ensuring repairs are completed on time and to the highest quality.

Record Keeping & Documentation

• Maintain detailed records of all service and repair work, including parts used, labor performed, and recommendations for future service.
• Complete service documentation and warranty claims in accordance with Mercury guidelines.

Safety & Compliance

• Adhere to all safety protocols when working with engines, tools, and equipment.
• Ensure compliance with all environmental and maritime regulations.
• Keep the workspace clean, organized, and safe for both the technician and customers.
• Ability to operate boats safely and confidently

Qualifications:

• High school diploma or equivalent required; technical school certification in marine mechanics or a related field preferred.
• Mercury Marine certifications or equivalent training in Mercury engines is highly desirable.
• Minimum 5 years of hands-on experience as a marine technician, specifically with Mercury, Yamaha, and Suzuki outboard is preferred.
• Minimum 5 years hands-on experience with MerCruiser engines/Transom assemblies and Outdrives is preferred.
• Proficient in the use of diagnostic tools and software related to Mercury engines (e.g., Mercury CDS G3).
• Expertise in Mercury engine maintenance, repair, and troubleshooting.
• Strong understanding of marine electrical systems, fuel systems, and engine cooling systems.
• Ability to read and interpret technical diagrams, service manuals, and schematics.
• Excellent problem-solving skills with the ability to diagnose and fix complex engine issues.
• Strong attention to detail and commitment to high-quality workmanship.
• Good communication skills to interact with both team members and customers.

Physical Requirements:

• Ability to lift and carry up to 50 lbs.
• Comfortable working in varying outdoor weather conditions.
• Must be able to stand, bend, kneel, and work in confined spaces for extended periods.

Additional Requirements:

• Personal basic hand tools required.
• Valid Light Truck driver’s license.
• Willingness to travel to customer locations for on-site repairs, when necessary.
• Ability to work flexible hours, including weekends, depending on workload.