Manager Scheme Compliance

Westpac New Zealand Ltd; Auckland; On-site; NZD 120,000 - 170,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Purchased leave

Job summary

Westpac New Zealand Ltd is seeking an experienced professional to manage the day-to-day card scheme compliance obligations across acquiring and related payments activities. You will oversee governance, waivers, audits and remediation, ensuring scheme rules are implemented and risks are controlled.

You will translate complex scheme requirements into actionable business, technology and vendor outcomes, monitor upcoming changes and maintain supporting evidence.

Qualifications

• Experience in payments, card schemes, risk or compliance.
• Ability to interpret complex requirements and translate into clear outcomes.
• Experience managing governance, risk, audits, attestations and waivers in a complex environment.

Responsibilities

• Manage day-to-day card scheme compliance obligations across acquiring and related activities.
• Oversee governance, waivers, assurance activities and vendor delivery for compliance.
• Translate scheme requirements into business, technology, operational and vendor outcomes.
• Monitor scheme changes, assess impacts, risks and implementation needs.
• Maintain scheme compliance policies, controls and supporting evidence.
• Represent Westpac NZL in card scheme forums and industry groups.

Skills

Payments experience

Card schemes

Governance

Risk management

Compliance

Stakeholder management

Education

Relevant tertiary qualification

Job description

Mō te tūranga | About the Role

Responsible for the day-to-day management of Westpac’s card scheme compliance obligations, ensuring scheme rules, mandates, bulletins and compliance requirements are identified, assessed, governed and implemented across acquiring and related payment activities. Maintain oversight of scheme compliance governance, waivers, assurance activities and vendor delivery to support compliance with card scheme obligations. Lead the assessment and management of card scheme rules, mandates, bulletins and obligations that apply to WNZL. Maintain WNZL's register of scheme obligations, compliance actions, waivers, exemptions and remediation commitments. Translate scheme requirements into clear business, technology, operational and vendor accountabilities. Monitor upcoming scheme changes and assess impacts, risks and implementation requirements. Operate scheme compliance governance, reporting and assurance processes. Manage compliance reporting, risk escalation, breaches and remediation activities. Oversee delivery of scheme obligations across WNZL and third-party providers, validating compliance outcomes and managing dependencies. Manage scheme waivers, dispensations, attestations, audits, reviews and information requests. Maintain scheme compliance policies, standards, controls and supporting evidence. Act as WNZL's operational liaison with Visa, Mastercard, UnionPay and other card schemes. Identify, escalation, and coordinate remediation of scheme compliance risks, control weaknesses and breaches. Represent WNZL in scheme forums and industry working groups as required.

Nā tāu rourou | What will you bring?

Experience in payments, card schemes, transaction banking, acquiring, issuing, risk or compliance. Understanding of Visa, Mastercard and card scheme operating rules, mandates and compliance obligations. Proven ability to interpret complex requirements and translate them into clear business, technology, operational and vendor outcomes. Experience managing governance, risk, audits, attestations, waivers and remediation activities within a complex environment. Strong stakeholder management and influencing skills, with the ability to drive outcomes across business, technology, operations, risk, vendors and external partners. Relevant tertiary qualification or equivalent industry experience.

Westpac Hei Wāhi Mahi | Working at Westpac

Immersing yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei!

Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together

Greater Applications close: 11 November 2026

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.