Manager Residence Operations

New Zealand Government; Manurewa; On-site; NZD 126,000 - 139,000; Full time

Benefits offered by this job

Remuneration progression

Flexible work options

Training & development

Diversity & inclusion

Job summary

Oranga Tamariki—Ministry for Children seeks a Manager Residence Operations to lead the Korowai Manaaki Youth Justice Residence in Auckland. The role requires managing day-to-day operations, ensuring the safety and wellbeing of staff and rangatahi, and driving performance within a trauma-informed framework.

Successful candidates will demonstrate frontline leadership, coaching capability, and a strong commitment to culturally aware practices, including tikanga Māori and Pacific cultures.

Qualifications

• Demonstrated track record of leading from the front in a dynamic environment.
• Experience developing, coaching leaders and creating high performing teams.
• Ability to manage and mitigate risk.
• Experience managing complex and fast-moving situations and making staff-focused decisions.
• Identify opportunities to drive improved performance and ensure policy compliance.
• Passion for youth work and care-centric, trauma-informed practice.
• Ability to work on-call and weekends.
• Understanding of tikanga Māori and Pacific cultures.

Responsibilities

• Lead and oversee day-to-day operations of Korowai Manaaki Youth Justice Residence.
• Ensure wellbeing of staff, rangatahi and tamariki while managing risk.
• Drive performance and ensure adherence to policies and standards.
• Provide on-call and weekend coverage when required.

Skills

Leadership

People management

Risk management

Stakeholder engagement

Tikanga Māori awareness

Pacific cultures awareness

Decision making

Job description

Apply your skills and experience to the wellbeing of tamariki and rangatahi.Auckland locationPermanent PositionWe offer our tamariki valuable experiences and set them up with the skills they will need to meaningfully contribute to their whānau and community.Mō mātou | About usOranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:We put Tamariki firstWe believe Aroha is vitalWe respect the Mana of peopleWe are Tika and PonoWe value WhakapapaWe recognise that Oranga is a journeyWe are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.Mō te tūnga | About the roleOranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. The team at our Korowai Manaaki Youth Justice Residence take pride in offering our tamariki support that will help them to get their lives back on track. As a team, we are committed to ensuring that we are operating with excellence and the time tamariki spend in our residence will improve their prospects for the future.We are searching for a Manager Residence Operations (MRO) to support our largest Youth Justice Residence in Aotearoa. We are on the hunt for someone who has experience at a management level leading operations in a high-risk and complexed environment, ideally in the social services, justice or health sectors. The MRO will be responsible for leading and overseeing the day-to-day operations of our largest Residence at Korowai Manaaki.What is a youth justice residence?Korowai Manaaki Youth Justice Residence is a place where 14-19-year-olds are accommodated to await court proceedings or service of a sentence. This means that they are not free to leave.However, a residence is not a prison. We offer our tamariki valuable experiences and set them up with the skills they will need to meaningfully contribute to their whānau and community.Ngā pūmanawatanga ōu | What you will bringKey requirements of the role include:Demonstrated track record of being able to lead from the front in a dynamic environment.Experience in developing, coaching leaders and creating high performing teams taking a proactive, real time, approach to any people challenges that arise.Ability to manage and mitigate risk.Experience managing complex and fast-moving situations and making decisions that prioritise the wellbeing of staff, rangatahi and tamariki.Ability to identify key opportunities to drive improved performance and ensure compliance with relevant policies and standards are adhered to.Passion for youth work and strong commitment to role modelling therapeutic, trauma informed and care-centric ways of working.Ability to work on-call and weekends when requiredUnderstanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples’ culture .Nōu te rourou | What's in it for youOranga Tamariki offer a step-based remuneration package, that offers progression annually for experience through tenure. Annual remuneration for this position starts between $125,926 and $139,459 dependant on experience.We also offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/Me pēhea te tuku tono | How to ApplyApply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.If you have any questions about role, please contact [e-mail] for this role close at midnight on Wednesday 21st of October 2026.However, we will be reviewing applications and inviting candidates to interview prior to this date, so apply now!If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.