Key Accounts Coordinator (Newstead Hamilton)

Livestock Improvement Corporation; Otago; On-site; NZD 60,000 - 100,000; Full time

Benefits offered by this job

Extra leave days

Flexible working options

Discounted insurances

Employee shares scheme

Wellbeing discounts

Free onsite parking

Job summary

Livestock Improvement Corporation (LIC) in Newstead Hamilton is seeking a Key Accounts Coordinator to support the NZ Markets team. You will assist the Key Accounts team with reporting, insights, and on-farm customer engagement across New Zealand, aiming to strengthen relationships and drive value for dairy farming clients.

The role involves collaboration with the Key Accounts Coordination Lead, travel across NZ, and delivering tailored herd-improvement solutions with strong analytical support.

Qualifications

• Experience in customer-facing sales support or customer experience roles.
• Strong data analysis and reporting skills.
• Proficient in Microsoft Office; MINDA experience preferred.
• Knowledge of dairy farming systems or herd improvement is beneficial.

Responsibilities

• Provide reporting and analysis to support herd improvement discussions.
• Support Key Accounts Manager to identify and pursue new business opportunities.
• Build strong relationships with Key Account customers and provide outstanding service.
• Coordinate sales initiatives and ensure customers are informed about LIC products and services.
• Attend sales meetings with the Key Accounts team and handle pre/post-sales tasks.
• Assist delivery of tailored herd improvement solutions and share customer insights.

Skills

Attention to detail

Relationship building

Microsoft Office

Data management

Analytical thinking

Communication

Planning & organisation

Customer facing experience

Tools

MINDA

Job description

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Key Accounts Coordinator (Newstead Hamilton)

Livestock Improvement Corporation – Newstead, North Island

LIC is a farmer-owned co-operative that’s been supporting herd improvement in New Zealand’s dairy sector for more than 115 years. We’re focused on providing superior genetics, reliable testing and diagnostics, integrated on-farm software, and great customer service, all designed to help farmers make smarter decisions every day.

As a proud generational co-operative, we’re here for farmers, their families, and rural communities, not just for today, but for the future. And none of it happens without our people. Whether on farm, in the lab, or behind the scenes, every one of us plays a part in helping New Zealand farmers succeed.

Your Role:

As part of the NZ Markets team, you'll report to the Key Accounts Coordination Lead (NI) and support LIC's Key Accounts team in delivering exceptional outcomes for some of New Zealand's largest dairy farming businesses.

NZ Markets is LIC's primary customer-facing function, responsible for understanding customer needs, delivering value, and ensuring customer insights help shape future products, services, and investment decisions. Working closely with the Key Accounts team, you'll combine customer engagement, herd improvement insights, data analysis, and sales support to strengthen customer relationships and drive value on-farm.

This role is based at Newstead Hamilton with customers located throughout New Zealand.

Your Key Focus:

• High-Quality Herd Improvement Delivery: Provide reporting and analysis that supports herd improvement discussions and customer decision‑making.
• Strategic Business Development: Support the Key Accounts Manager to identify and pursue new business opportunities.
• Relationship Management: Build strong relationships with a portfolio of Key Account customers and provide outstanding service and support.
• Timely Campaign Execution: Coordinate sales initiatives and ensure customers are informed about LIC products and services.
• Comprehensive Sales Support: Attend sales meetings alongside Key Account Management team and handle all administrative tasks, covering both pre- and post-sales activities to streamline processes and enhance operational efficiency.
• Solutions and Insight‑Led Selling: Support the delivery of tailored herd improvement solutions that drive customer productivity and profitability.
• Data Sharing and Analysis Collaboration: Work with the Key Accounts team to leverage data and insights that enhance service delivery.
• Customer Insight Gathering: Represent LIC at industry events and share customer insights to help shape future offerings.
• Travel Requirements: Regular travel, including occasional overnight stays, is a feature of this role.

Your Key Skills & Experience:

• Strong attention to detail and technical capability.
• Proven ability to build and maintain effective relationships, internally and externally.
• Proficiency with Microsoft Office and ideally experience working with MINDA.
• Knowledge of dairy farming systems, herd improvement, and data management.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder engagement skills.
• Well‑developed planning, organisation, and time‑management abilities.
• Previous experience in a customer‑facing, sales support, or customer experience role is advantageous.

In addition to a competitive salary, you'll receive some great benefits including:

• Extra leave days
• Flexible working options
• Discounted health, life, income and disability insurances
• Access to our employee shares scheme
• Wellbeing discounts
• Free onsite parking
• Our Hamilton office is located in a park‑like setting, with tennis court, pool, and onsite café and social club!

If you're after a rewarding career that offers development, learning and loads of exceptional experiences then look no further, you've found it. At LIC we are leading the way and we would love to welcome you to the team.