Kathmandu Full Time Manager In Training (3Ic): Five Mile

Kathmandu; Queenstown; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Staff discounts

Job summary

Kathmandu is seeking a Full Time Manager in Training (3IC) at Five Mile. You will provide day-to-day leadership on the floor and coach a passionate team to deliver outstanding customer service.

We offer a clear leadership path into Assistant Store Manager and Store Manager roles, plus generous staff discounts and a strong sustainability-focused culture as a certified B Corp. Grow your career with a brand that loves the outdoors.

Qualifications

• Bring confident floor leadership and keep the team focused during peak times.
• Deliver exceptional customer service and turn tricky situations into positive outcomes.
• Communicate clearly, give simple instructions, and keep the team aligned.
• Have strong operational accuracy - from stock handling to cash routines to compliance.
• Understand our products and brand and enjoy coaching others to grow their knowledge.
• You're excited about growing into a manager one day, eager to learn for future leadership roles at Kathmandu.

Responsibilities

• Provide reliable day-to-day leadership - confidently stepping up to run the floor and keep things moving smoothly.
• Lead from the front with hand-on customer engagement, solving problems on the spot and setting the tone for service excellence.
• Support the team by communicating clearly, passing on information, and keeping everyone aligned with store priorities.
• Build strong product knowledge and become the go-to person for gear advice, sustainability stories, and technical features.
• Bring consistency, dependability, and positive energy - especially during busy periods or unexpected challenges.

Skills

Floor leadership

Customer service

Communication

Operational accuracy

Product knowledge

Leadership growth

Job description

Join Our Team at Kathmandu - Full Time Manager in Training (3IC) Wanted!

Location: Five Mile
Brand: Kathmandu

Do you love the outdoors? Looking for a full time role where you can work with people who share your passion for adventure?

Our Five Mile team want enthusiastic, customer-focused team members to join us!

Why You'll Love Working With Us

At Kathmandu, we believe your job should enrich your life - not just fill your time. When you join our team, you get access to a range of genuinely valuable benefits:

A launchpad for your leadership journey

• If you're hungry to grow, this role is made for you. Our 3IC's are the future leaders of our stores, with clear pathways into Assistant Store Manager and Store Manager roles. We'll back you with coaching, development, and real responsibility from day one.

A brand with purpose

• We are B Corp certified - sustainability and people are at the heart of everything we do. Work for a business that prioritises protecting the planet and giving back.

Gear you'll love at prices you'll love more

• Generous staff discounts across Kathmandu and Rip Curl. Access to additional perks across our wider brand family.

Grow with us

• Meaningful career opportunities across stores, support offices, and distribution in Australia and New Zealand. Pathways into retail leadership, product, design, marketing, and more.

A culture built on teamwork and adventure

• Work alongside people who share your passion for the outdoors. Be part of a supportive, fun and inclusive team environment.

A Little Bit About the Role…

As a Full Time Manager in Training (3IC) at Five Mile, you'll play a key role in the day success of the store. You will:

• Provide reliable day-to-day leadership - confidently stepping up to run the floor and keep things moving smoothly.
• Lead from the front with hand-on customer engagement, solving problems on the spot and setting the tone for service excellence.
• Support the team by communicating clearly, passing on information, and keeping everyone aligned with store priorities.
• Build strong product knowledge and become the go-to person for gear advice, sustainability stories, and technical features.
• Bring consistency, dependability, and positive energy - especially during busy periods or unexpected challenges.

This role is perfect for someone who wants to develop their leadership capability and step confidently into future management roles. You'll gain hands on experience running the floor, coaching others, and understanding store operations - all essential foundations for progressing in retail leadership.

What We're Looking For…

You'll thrive in this role if you:

• Bring confident floor leadership and can keep the team focused during peak times.
• Deliver exceptional customer service and turn tricky situations into positive outcomes.
• Communicate clearly, give simple instructions, and keep the team aligned.
• Have strong operational accuracy - from stock handling to cash routines to compliance.
• Understand our products and brand and enjoy coaching others to grow their knowledge.
• You're excited about growing into a manager one day - you're hungry to learn, open to feedback, and ready to build the skills that will set you up for future leadership roles at Kathmandu.

About Kathmandu…

Kathmandu is a leading global outdoor brand whose journey began in Aotearoa, New Zealand in 1987. We believe out there is where we thrive. It liberates, challenges, and inspires us. Our gear is built to empower, so more people can embrace adventure. Its tested in New Zealand's wildest conditions - because if it performs here, it can handle anywhere. As a proud certified B Corp, we prioritise people and planet in everything we do - out of respect for the natural world that inspires us. Our pioneering approach to sustainable innovation ensures every product is built to perform and made with a lighter impact on the environment.

We have been out there for almost 40 years living our best lives. Now you can too. Join us on our mission to improve the wellbeing of the world through the great outdoors.

Ready to Start Your Next Adventure?

If you're passionate about creating great customer experiences and love the idea of inspiring others to explore the outdoors, we want to meet you.

Diversity, Inclusion & Belonging at KMD Brands

We’re committed to building an inclusive workplace where everyone feels valued, respected, and empowered to be themselves. We celebrate the unique backgrounds, experiences, and perspectives of our people - across age, gender, identity, race, sexual orientation, ethnicity, and physical and mental ability. We know that when our team reflects the communities we serve, we create better outcomes for everyone. We proudly acknowledge and pay respect to Tangata Whenua, the Indigenous Nations, First Peoples, and Custodians of the lands and waterways on which our brand head offices reside in Aotearoa New Zealand, Australia and the United States. Their enduring connection to land, waters, and culture continues to guide us.