Investigator - Investigation Support Unit

Aotearoa New Zealand Association of Social Workers; Ōtara-Papatoetoe; On-site; NZD 88,000 - 92,000; Full time

Job summary

New Zealand Police is seeking an Investigator for the Investigation Support Unit based at Counties Manukau DHQ. This permanent, full-time role is nationally advertised (JR: 6066202).

The Investigator will handle initial investigations of complaints via 105, the Crime Reporting Line and Auror, delivering timely, high-quality customer service in a fast-paced environment. You will gain experience in investigation techniques, legislation interpretation, production orders, information requests, and

Qualifications

• Experience in investigations and customer service.
• Ability to prioritise in a fast-paced environment.
• Strong organisational and planning skills.
• Willingness to upskill in investigations.

Responsibilities

• Delivery of quality customer service to victims.
• Investigation of criminal offending.
• Initial preparation of quality prosecution files.
• Be communicative and open to increasing knowledge base.
• Effective and confident communication with stakeholders.

Skills

Effective communication

Time management

Multitasking

Team player

Rapport building

Adaptability

Continuous improvement

Interpersonal skills

Diversity engagement

Tools

NIA case management

Auror

Job description

Company description

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 15,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business' and achieve long-term change.

Job description

Investigator - Investigation Support Unit

• Based at Counties Manukau DHQ
• Police Employee
• Permanent - Full Time
• Nationally Advertised Vacancy
• JR: 6066202

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.

Stand at the stern of the canoe and feel the spray of the future biting at your face.

Mō te tūnga | About the role

The Counties Manukau District Investigation Support Unit is responsible for the initial investigation and triage of complaints received online through 105, the Crime Reporting Line and Auror. Investigators will pursue enquiries and evidence gathering into a range of complaint types and engage with complainants to ensure timely and efficient customer service.

As an Investigator ISU, you can expect to gain experience in investigation techniques, interpretation of legislation, preparation of production orders and information requests, exposure to the preparation of search warrants, and the completion of quality prosecution files.

It is a fast-paced environment where there is a large volume of work, so organisation, prioritisation skills, and a ‘can do' attitude are needed.

If you want to upskill and broaden your opportunities with investigations and different types of offending, come and be an integral part of the business. Be part of enhancing victimisation by working alongside investigation teams in your district and nationally. Be a leader with our retail partners and partner agencies to reduce re-offending and organised crime.

Key Accountabilities

• Delivery of quality customer service to victims.
• Investigation of criminal offending.
• Initial preparation of quality prosecution files.
• Be communicative and open to increasing your knowledge base.
• Effective and confident communication skills.

What you'll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

• Willingness to challenge the norm and look for continuous improvement
• Enjoy a challenge
• Positive team player with a collective attitude towards outcomes
• An ability to build rapport and engage with a diverse range of people
• Excellent time management and an ability to multi-task
• A positive attitude and a willingness to learn new skills
• Effective use of NIA in regard to case management, and its ability to assist investigations

Special requirements

• Desirable to have a current full drivers licence.
• The position is subject to a four-week roster that includes one weekend of duty, and late shifts. However, flexible employment requests are supported and will be considered.

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

To view the position description for this role please copy and paste this link into a new browser: https://www.police.govt.nz/sites/default/files/pd/02-2026/investigator_-_investigation_support_unit_cjsu_or_isu.pdf

About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

Utu ā-tau | Salary

This position is covered by a collective agreement and salary will commence between $88,179 and $92,267 dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5 pm on Friday 16th October 2026. Applications may be reviewed prior to the close date as well as contact made with candidates.

If you have any questions about this vacancy, please contact: [e-mail]