Inbound Newspaper Sales Consultant

New Zealand Media & Entertainment (NZME); Auckland; On-site; NZD 45,000 - 55,000; Full time

Job summary

A leading media and entertainment company in Auckland is seeking a full-time Inbound Newspaper Sales Consultant. You will be responsible for customer inquiries, handling complaints, and promoting products. Ideal candidates should possess strong communication skills and a passion for customer service. Join a vibrant and diverse team in a supportive environment with perks including an onsite gym and parking.

Benefits

Supportive work environment

Onsite gym

Onsite parking

Qualifications

• Customer service experience in retail, hospitality, supermarket, call center, or telesales is an advantage.

Responsibilities

• Handle customer complaints and problem-solve using in-house processes.
• Promote and upsell NZME products.
• Educate customers about services.

Skills

Effective communication skills

Strong computer skills

Passion for personal development

Attention to detail

Team player mindset

Job description

We are a down to earth, fun-loving contact centre with a diverse and multicultural feel that delivers exceptional service while having a laugh along the way! We are the first point of call for newspaper subscribers, retailers and our distribution teams and we need someone to bring their effervescent personality into our already awesome team – is that you?

We’re currently on the hunt for a full time Inbound Newspaper Sales Consultant.

Variety is key to this role; during your day you could be handling customer complaints, problem solving these with in-house processes, promoting and up-selling NZME products and communicating and educating our customers about our services.

Skills / Experience Required

• Clear concise and effective communication skills
• Strong computer skills and an ability to multitask
• Passion for learning through personal development
• A strong attention to detail
• A desire to be part of a driven and successful team

Proven Success

• Customer service experience (retail, hospitality, supermarket, call centre, telesales experience all considered)

The Perks

And for all this we’re offering an incredibly inspirational crew to work with, in a supportive environment, who all live and breathe our values to be Connected, Be Curious and Be Confident in our aim to be the home of the best talent in NZ. We are an organisation that fosters a diverse workplace and is a vibrant and progressive place to work. Plus we’re based in Ellerslie with an onsite gym and onsite parking – here’s a chance to live and work local!

Applicants for this position must have NZ residency or a valid NZ work permit.

New Zealand Media and Entertainment is NZ's premium integrated media group. We keep Kiwis in the know about what matters most to them, and dig into what’s going on in the world and why, as well as shining a light on the latest and greatest in news and entertainment. Combining radio, digital, and print we reach more than 3.6 million Kiwis every week. We are home to more than 50 of Aotearoa’s award-winning media brands - each with its own voice, and each powered by the country’s top media personalities, journalists, broadcasters, designers, writers, commercial thinkers, operations teams, marketers, digital and tech specialists and many more. You can achieve anything you set your mind to here – the possibilities are endless! Come and join the future of NZME.