Hotel Duty Manager

ILT; Invercargill City; Sur place; NZD 65 000 - 90 000; Plein temps

Résumé du poste

Ascot Park Hotel is a busy, full-service hotel and conference destination with 116 rooms and multiple dining facilities. We are seeking an experienced Hotel Duty Manager to lead our team across Front Office, Accommodation, F&B and Functions, ensuring exceptional guest experiences and operational excellence.

You will be visible, supportive, and decisive, coordinating events, maintaining high standards, and guiding staff through busy shifts with a calm, service-first approach.

Qualifications

• Two years of hospitality management or supervisory experience (or a relevant formal qualification).
• Experience in hotel, restaurant, bar, functions or broader F&B environment.

Responsabilités

• Lead and support hotel teams across shifts, creating a positive service-focused environment.
• Own the overall guest experience and ensure service standards are consistently met.
• Oversee Front Office, Accommodation, Food & Beverage operations and respond to priorities.
• Handle guest requests, feedback and complaints professionally.
• Coordinate conferences, functions, weddings and other events.
• Maintain facilities, presentation, cleanliness, safety and service standards.
• Support labour management and staffing decisions.
• Monitor operations and take action to maintain service and efficiency.
• Ensure licensing, health and safety procedures are followed.
• Act as senior point of contact outside normal management hours.
• Support leadership with continuous improvement and high hospitality standards.

Connaissances

Hospitality management

Leadership

Communication

Time management

Problem-solving

Staff coaching

Guest experience

Formation

General Manager's Licence

Hospitality qualification

Description du poste

The Invercargill Licensing Trust (ILT) is a high-performing, community-owned organisation with a clear purpose – For Our Community.

ILT operates 23 businesses across Invercargill, including hotels and taverns, and employs around 700 staff. Profits are reinvested into hospitality facilities and distributed to more than 400 community organisations each year.

About Ascot Park Hotel

Ascot Park Hotel is a busy, full-service hotel and conference destination set amongst beautiful park-like surroundings. With 116 accommodation rooms, multiple dining and bar options, eight conference and function spaces, extensive catering operations including external catering, and a range of guest facilities, no two days are the same.

The hotel caters for everything from leisure and corporate stays through to conferences, weddings, gala dinners and major events, with facilities capable of hosting events for 8 to 600 people. Guest facilities include EMBERZ Restaurant and Bar, Sports Bar, a heated indoor swimming pool, spa, sauna and fitness centre.

The Opportunity

We are looking for an experienced and confident Hotel Duty Manager to join our leadership team and play a key role in delivering exceptional guest experiences and operational excellence.

This is a hands-on leadership role for someone who enjoys being at the centre of a busy hotel operation. You will take responsibility for the smooth and professional running of the hotel during your shift, working across Front Office, Accommodation, Food & Beverage, Functions and Events.

You will be visible and approachable, supporting our teams, engaging with guests and making confident operational decisions to ensure every aspect of the guest experience is delivered to a high standard.

You will be responsible for:

• Leading and supporting hotel teams throughout your shift, creating a positive and service-focused environment.
• Taking ownership of the overall guest experience and ensuring service standards are consistently achieved.
• Overseeing Front Office, Accommodation and Food & Beverage operations and responding effectively to operational priorities.
• Managing guest requests, feedback and complaints with professionalism and sound judgement.
• Coordinating the delivery of conferences, functions, weddings and other events.
• Ensuring hotel facilities, presentation, cleanliness, safety and service standards are maintained.
• Supporting effective labour management and making sound staffing and operational decisions.
• Monitoring operational performance and taking action to maintain service and efficiency.
• Ensuring all licensing, health and safety, security and hotel procedures are followed.
• Acting as a senior point of contact for guests, staff and stakeholders outside normal management hours.
• Supporting the Hotel Management team with continuous improvement and consistently high standards of hospitality.

About You

We are looking for a hospitality professional who is confident, composed and genuinely enjoys leading people and delivering exceptional service.

You will ideally bring:

• At least two years' relevant hospitality management or supervisory experience, or a relevant formal qualification that may substitute for experience.
• Proven experience in a hotel, restaurant, bar, functions or broader Food & Beverage environment.
• Experience across Food & Beverage and Front Office within a hotel environment would be advantageous.
• Strong leadership skills and the ability to motivate, coach and support a diverse team.
• Excellent communication and interpersonal skills.
• Strong operational awareness, organisation and time management.
• The ability to prioritise and make sound decisions in a fast-paced environment.
• Strong problem-solving skills and a proactive, solutions-focused approach.
• A genuine passion for hospitality and creating memorable guest experiences.
• A high level of personal presentation and professionalism.
• The ability to remain calm and effective under pressure.
• A current General Manager's Licence, or the ability to obtain one.

Why Ascot Park Hotel?

This role offers genuine variety and the opportunity to develop your leadership skills across multiple areas of hospitality. From EMBERZ and Sports Bar operations and accommodation through to conferences, weddings, external catering and major events, you will gain exposure to a broad range of hotel operations.

You will be part of ILT, a community-owned organisation with a strong hospitality presence across Southland. Our profits are reinvested into the community, meaning the work we do in hospitality contributes directly to the wider Southland community.

If you are an experienced hospitality leader who enjoys a dynamic environment, takes pride in high standards and wants to be part of a team that delivers great experiences every day, we would love to hear from you.